Customer Operations Analyst

The Customer Operations Analyst will gain understanding of our customers’ operations as well as analyze data to find opportunities for Penguin Random House to develop competitive advantages for the Company in our physical and digital supply chain capabilities. Partner closely with Penguin Random House’s physical and digital customers to understand their needs & priorities. Work with Penguin Random House internal teams to provide solutions for customer needs and changes in the marketplace. Develop valuable insights and identify opportunities for incremental and at-scale efficiencies by gathering and analyzing multiple data sets. Help to set sales and customer expectations based on current and future Penguin Random House capabilities. Run regular internal and external reports on a daily, weekly, and quarterly basis.

According to JobzMall, the average salary range for a Customer Operations Analyst in 1745 Broadway, New York, NY 10019, USA is $47,000 to $56,000 annually. This range is based on salaries reported by employers who are actively hiring for this role.

Penguin Random House is an American multinational conglomerate publishing company formed in 2013 from the merger of Random House and Penguin Group. As of 2013, Penguin Random House employed about 10,000+ people globally and published 15,000 titles annually under its 250 divisions and imprints.