Customer Service Representative - Level I

At Pfizer, we are committed to providing our customers with exceptional service and support. As a Customer Service Representative - Level I, you will play a crucial role in ensuring that our customers receive the highest level of satisfaction. You will be the first point of contact for our customers and will handle inquiries, resolve issues, and provide product information. We are looking for individuals who are passionate about delivering top-notch customer service and have excellent communication and problem-solving skills. If you are a self-motivated team player with a strong attention to detail, we invite you to join our dedicated team at Pfizer.

1. Serve as the primary point of contact for all customer inquiries and concerns.
2. Respond promptly and professionally to customer inquiries via phone, email, or chat.
3. Provide accurate and detailed information about Pfizer products and services.
4. Act as a liaison between customers and internal departments to resolve issues and escalate complex problems.
5. Maintain customer records and update information as needed.
6. Process customer orders and ensure timely delivery.
7. Proactively identify and address potential customer satisfaction issues.
8. Strive to meet and exceed monthly customer service metrics.
9. Collaborate with team members to develop and implement process improvements.
10. Stay up-to-date on product knowledge and industry trends.
11. Continuously strive to enhance the customer experience.
12. Handle customer complaints and provide appropriate solutions in a timely manner.
13. Maintain a positive and professional attitude at all times.
14. Adhere to company policies and procedures.
15. Participate in ongoing training and development programs.
16. Work collaboratively with other departments to ensure a seamless customer experience.
17. Take ownership of customer issues and follow through to resolution.
18. Provide feedback to management on customer trends and concerns.
19. Maintain confidentiality of customer information.
20. Adhere to all customer service standards and guidelines set by Pfizer.

According to JobzMall, the average salary range for a Customer Service Representative - Level I in Memphis, TN, USA is $31,000-$38,000 per year. This may vary depending on the company, industry, experience, and other factors. Some companies may also offer additional benefits such as bonuses, commissions, and healthcare benefits.

Pfizer Inc. is an American multinational pharmaceutical corporation headquartered in New York City, with its research headquarters in Groton, Connecticut. It is one of the world's largest pharmaceutical companies.