Multi-vendor Service Operations Specialist
Welcome to Philips, where we strive to improve people's lives through meaningful innovation. We are currently seeking a highly motivated and skilled Multi-vendor Service Operations Specialist to join our team. In this role, you will play a crucial role in ensuring the smooth and efficient operation of our multi-vendor service activities. With your strong problem-solving skills and customer-centric approach, you will be responsible for managing service contracts, coordinating with vendors, and providing timely and effective solutions to service-related issues. If you have a passion for delivering exceptional service and possess the necessary qualifications, we want you to be a part of our dynamic team.
- Manage and maintain service contracts with various vendors to ensure timely and efficient delivery of services.
- Coordinate with vendors to address any service-related issues and ensure prompt resolution.
- Utilize problem-solving skills to identify and implement solutions for service-related challenges.
- Monitor service activities and provide regular updates on progress and performance.
- Collaborate with internal teams to streamline processes and improve service delivery.
- Communicate effectively with customers to understand their needs and provide exceptional service.
- Maintain accurate records and documentation of service activities.
- Identify opportunities for improvement and make recommendations to enhance service operations.
- Stay updated with industry trends and best practices to continuously improve service quality.
- Adhere to company policies and procedures to ensure compliance with regulations and standards.
- Train and mentor team members to enhance their skills and knowledge in multi-vendor service operations.
- Uphold a customer-centric approach and maintain a positive and professional attitude in all interactions.
Experience In Multi-Vendor Service Operations: The Candidate Should Have A Minimum Of 3-5 Years Of Experience In A Multi-Vendor Service Operations Role, Preferably In The Healthcare Industry. They Should Have A Strong Understanding Of Multi-Vendor Service Models, Processes, And Best Practices.
Technical Knowledge: The Candidate Should Have A Strong Technical Background And Understanding Of Medical Equipment And Devices. They Should Be Familiar With Various Vendors' Products, Their Functionalities, And Troubleshooting Techniques.
Project Management Skills: As A Multi-Vendor Service Operations Specialist, The Candidate Will Be Responsible For Managing Multiple Projects Simultaneously. They Should Have Excellent Project Management Skills, Including Planning, Organizing, And Executing Projects Effectively.
Communication And Interpersonal Skills: The Candidate Should Have Excellent Communication Skills, Both Written And Verbal, To Effectively Communicate With Internal Teams, External Vendors, And Customers. They Should Also Have Strong Interpersonal Skills To Build And Maintain Relationships With Various Stakeholders.
Problem-Solving And Analytical Skills: The Candidate Should Have Strong Problem-Solving And Analytical Skills To Identify And Resolve Issues Quickly. They Should Be Able To Think Critically And Make Data-Driven Decisions To Improve Processes And Drive Efficiencies In Multi-Vendor Service Operations.
Project Management
Vendor Management
Data Analysis
Communication
Time Management
Negotiation
Inventory Control
customer service
Supply Chain
Teamwork
Problem-Solving
Service Operations
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Multi-vendor Service Operations Specialist in Bothell, WA, USA is $60,000 - $90,000 per year. However, it is important to note that salaries may vary depending on the specific company, experience level, and job responsibilities. Additionally, salaries may also be affected by factors such as the current job market and industry demand.
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Royal Philips is a health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. The company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care.
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