Senior Technical Support Manager
Welcome to Philips, where we are constantly pushing the boundaries of innovation in healthcare technology. As a Senior Technical Support Manager, you will play a crucial role in providing technical support and guidance to our customers, ensuring the highest level of satisfaction and success. We are looking for a highly skilled and experienced individual who is passionate about delivering exceptional customer service and driving continuous improvement. If you have a strong technical background, exceptional leadership skills, and a desire to make a positive impact in the healthcare industry, we encourage you to apply for this exciting opportunity.
- Provide technical support and guidance to customers in a timely and efficient manner.
- Ensure customer satisfaction by resolving technical issues and addressing customer concerns.
- Utilize strong technical knowledge and expertise to troubleshoot and resolve complex technical problems.
- Lead a team of technical support professionals to ensure efficient and effective delivery of support services.
- Develop and implement strategies to continuously improve the technical support process.
- Collaborate with cross-functional teams to identify and resolve product issues and improve product functionality.
- Train and mentor junior technical support staff to enhance their technical skills and knowledge.
- Keep up-to-date with industry trends and advancements in healthcare technology to provide the most relevant and effective support.
- Communicate with customers and internal stakeholders to gather feedback and identify areas for improvement.
- Monitor and analyze technical support metrics to identify opportunities for improvement and ensure service level agreements are met.
- Act as a liaison between customers and internal teams to ensure clear and effective communication.
- Participate in the development and implementation of new products and services, providing valuable technical insights and feedback.
- Uphold company standards and policies while delivering exceptional customer service.
- Stay informed of all relevant company policies and procedures to ensure compliance.
- Continuously evaluate and enhance the technical support process to drive efficiency and customer satisfaction.
Extensive Technical Knowledge: A Senior Technical Support Manager At Philips Must Possess A Deep Understanding Of The Company's Products, Services, And Technical Processes. This Includes Having A Strong Grasp Of Troubleshooting Techniques And The Ability To Analyze Complex Technical Issues.
Leadership Skills: As A Senior Manager, This Role Requires Strong Leadership Skills To Guide And Mentor A Team Of Technical Support Specialists. The Ideal Candidate Should Have Experience In Managing And Developing A Team, As Well As The Ability To Make Critical Decisions And Delegate Tasks Effectively.
Customer Service Orientation: A Senior Technical Support Manager Must Have A Customer-Centric Mindset And Be Committed To Delivering Exceptional Customer Service. This Includes The Ability To Handle Difficult Situations And Provide Timely And Effective Solutions To Customer Issues.
Project Management Experience: In This Role, The Ability To Manage Multiple Projects Simultaneously Is Crucial. The Ideal Candidate Should Have A Proven Track Record Of Successfully Leading And Completing Projects, Including The Ability To Set And Meet Deadlines, Manage Resources, And Communicate Progress To Stakeholders.
Communication And Interpersonal Skills: Strong Communication Skills, Both Written And Verbal, Are Essential For A Senior Technical Support Manager. This Includes The Ability To Communicate Technical Information To Non-Technical Stakeholders And Build Relationships With Internal And External Teams. Additionally, The Candidate Should Possess Excellent Problem-Solving And Conflict Resolution Skills.
Quality Assurance
Project Management
Vendor Management
Communication
Budget management
customer service
Analytics
Team Leadership
Resource management
Training and Development
Problem-Solving
Technical Troubleshooting
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Technical Support Manager in Bothell, WA, USA is $116,000 - $160,000 per year. This range can vary depending on factors such as experience, education, and the specific company or industry the manager is working in. Additionally, location can also play a role in salary, as areas with a higher cost of living may offer higher salaries to offset expenses.
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Royal Philips is a health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. The company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care.
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