Philips

Service Order Solutions - Team Lead

Philips

Nashville, TN, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a natural leader with a passion for problem-solving and customer satisfaction? Are you looking for a challenging role that allows you to use your skills to drive results and make a positive impact? Look no further than Philips, a global leader in healthcare technology, as we are seeking a dynamic and experienced individual to join our team as a Service Order Solutions - Team Lead. In this role, you will be responsible for overseeing and coordinating the daily operations of our service order solutions team, ensuring timely and efficient delivery of services to our clients. If you have a strong background in service order management, excellent communication and organizational skills, and a desire to mentor and motivate a team, we want to hear from you. Join us and be a part of our mission to improve lives through meaningful innovation.

  1. Oversee and manage the daily operations of the service order solutions team.
  2. Ensure timely and efficient delivery of services to clients.
  3. Monitor and track team performance to ensure goals and targets are met.
  4. Develop and implement strategies to improve team efficiency and effectiveness.
  5. Mentor and motivate team members to achieve individual and team goals.
  6. Collaborate with cross-functional teams to identify and solve complex problems.
  7. Communicate with clients to address any concerns or issues related to service orders.
  8. Develop and maintain standard operating procedures for the service order solutions team.
  9. Train new team members on service order management processes and procedures.
  10. Monitor industry trends and developments to identify potential areas for improvement.
  11. Maintain and update service order databases and systems.
  12. Ensure compliance with company policies and procedures.
  13. Participate in performance evaluations and provide feedback to team members.
  14. Represent the company in a professional and positive manner.
  15. Continuously strive to improve customer satisfaction and drive results.
Where is this job?
This job is located at Nashville, TN, USA
Job Qualifications
  • Strong Leadership Skills: A Service Order Solutions - Team Lead At Philips Must Possess Excellent Leadership Skills, Including The Ability To Motivate And Guide Team Members Towards Achieving Common Goals.

  • Technical Expertise: The Ideal Candidate Should Have A Deep Understanding Of Service Order Solutions And Related Technologies, As Well As Experience In Developing And Implementing Efficient Service Order Processes.

  • Project Management Experience: As A Team Lead, The Candidate Must Be Able To Effectively Manage Multiple Projects, Allocate Resources, And Ensure Timely Delivery Of Services To Customers.

  • Excellent Communication Skills: A Service Order Solutions - Team Lead Should Have Strong Verbal And Written Communication Skills To Effectively Collaborate With Cross-Functional Teams, As Well As Communicate With Clients And Stakeholders.

  • Problem-Solving Abilities: The Candidate Must Possess Strong Analytical And Problem-Solving Skills To Identify And Address Any Issues That May Arise During Service Order Processing, And To Continuously Improve The Efficiency And Effectiveness Of The Team's Processes.

Required Skills
  • Quality Assurance

  • Process Improvement

  • Project Management

  • Communication

  • Time Management

  • Conflict Resolution

  • customer service

  • Analytical Thinking

  • Team Leadership

  • Problem-Solving

  • Resource allocation

  • Technical Expertise

Soft Skills
  • Communication

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Service Order Solutions - Team Lead in Nashville, TN, USA is between $40,000 and $65,000 per year. This can vary depending on the specific company, experience level, and additional skills or qualifications of the individual.

Additional Information
Philips is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 19th, 2024
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 
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About Philips

Royal Philips is a health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. The company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care.

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