Operations Specialist - Digital Fundraising & Supporter Engagement
Leads day to day operations for the DFSE team and plays an integral role in ensuring the team functions smoothly. Creates and sends broadcast SMS messages to Planned Parenthood supporters lists within our existing tool (currently Mobile Commons) in service of the organization’s fundraising, advocacy, and online engagement goals. Assists with facilitation of training sessions for affiliate users within Planned Parenthood’s digital CRM, EveryAction, and provides back-up technical support as necessary. Liaises with Gift Processing, Finance, and Donor Services on online revenue adjustments, distributions, invoices, and accruals. Supports Mobile Specialist to provide customer care and inbox maintenance on mobile platforms for broadcast and peer-to-peer texting programs.
Experience working with advocacy tools or custoemr service preferred
Ability to handle multiple projects and tasks simultaneously and re-prioritize work as needed
A fast learner who is eager to acquire new skills and take initiative and jump in to help others
Time Management
MS Excel
Salesforce
Database Mangement
EveryAction
Process Improvement
Results Oriented
Attention to detail
Self directed
Communication Skills
According to JobzMall, the average salary range for a Operations Specialist - Digital Fundraising & Supporter Engagement in 1110 Vermont Ave NW, Washington, DC 20005, USA is $50,000 to $82,000. This range is based on the salaries of similar job positions in the area.
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Planned Parenthood Federation of America, Inc., or Planned Parenthood, is a nonprofit organization that provides reproductive health care in the United States and globally.
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