Bilingual Spanish - Customer Service Representative
Are you fluent in both English and Spanish? Do you have a passion for providing exceptional customer service? Look no further! PNC Financial Services is seeking a dynamic and bilingual Customer Service Representative to join our team. As a trusted financial institution, we value diversity and are committed to serving a diverse customer base. In this role, you will have the opportunity to utilize your language skills to assist and support our Spanish-speaking clients. We are looking for someone who is personable, empathetic, and has a strong attention to detail. If you possess these qualities and are ready to take on a new challenge, we encourage you to apply!
- Provide exceptional customer service to a diverse client base of Spanish-speaking customers.
- Utilize fluency in both English and Spanish to effectively communicate with customers and understand their needs.
- Act as a trusted representative of PNC Financial Services, maintaining a professional and friendly attitude at all times.
- Assist and support Spanish-speaking customers with their financial needs, including but not limited to account inquiries, transactions, and issue resolution.
- Demonstrate a strong attention to detail in accurately recording and updating customer information and transactions.
- Maintain a thorough understanding of PNC's products and services in order to effectively educate and advise customers.
- Handle customer complaints and concerns in a timely and empathetic manner, striving for positive resolutions.
- Collaborate with team members and other departments to ensure a seamless and efficient customer experience.
- Stay up-to-date on industry trends and changes to effectively serve a diverse customer base.
- Uphold PNC's commitment to diversity and inclusivity by providing equal and fair service to all customers.
Fluency In Spanish And English: The Ideal Candidate For This Position Should Be Able To Communicate Effectively In Both Spanish And English, Both Orally And In Writing. This Includes Being Able To Understand And Use Industry-Specific Terminology In Both Languages.
Customer Service Experience: Previous Experience In A Customer Service Role Is Essential For This Position. Candidates Should Be Able To Demonstrate Their Ability To Handle Customer Inquiries And Resolve Issues In A Professional And Efficient Manner.
Knowledge Of Financial Services: A Basic Understanding Of Financial Services, Including Banking Products And Services, Is Preferred For This Position. This Will Allow The Candidate To Better Assist Spanish-Speaking Customers With Their Financial Needs And Inquiries.
Strong Interpersonal Skills: The Ability To Build Strong Relationships With Customers And Colleagues Is Crucial For A Successful Customer Service Representative. Candidates Should Be Able To Demonstrate Their Ability To Connect With People From Diverse Backgrounds And Cultures.
Time Management And Multitasking Abilities: Customer Service Representatives At Pnc Financial Services Are Expected To Handle Multiple Tasks And Inquiries Simultaneously. The Ideal Candidate Should Be Able To Manage Their Time Effectively And Prioritize Tasks To Ensure Excellent Service Delivery To Customers.
Communication
Time Management
Multitasking
Conflict Resolution
customer service
Active listening
Problem-Solving
Adaptability
Technical Proficiency
Cultural Sensitivity
Bilingual Fluency
Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Bilingual Spanish - Customer Service Representative in Pittsburgh, PA, USA is $33,000 - $48,000 per year. This can vary depending on factors such as experience, qualifications, and the specific company or industry the representative is working in.
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PNC Financial Services Group, Inc. is an American bank holding company and financial services corporation based in Pittsburgh, Pennsylvania. Its banking subsidiary, PNC Bank, operates in 19 states and the District of Columbia with 2,459 branches and 9,051 ATMs.
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