Investment Operations Product Support Specialist

Are you passionate about the world of finance and eager to support the operations of a leading financial institution? Look no further, as PNC Financial Services is seeking a detail-oriented and customer-focused Investment Operations Product Support Specialist to join our team. In this role, you will play a critical part in ensuring the smooth functioning of our investment operations products and providing top-notch support to our clients. With your expertise and dedication, you will help us deliver exceptional service and drive success for our business. If you have a strong understanding of investment products, excellent problem-solving skills, and a passion for delivering a superior customer experience, we want to hear from you!

1. Provide exceptional customer service to clients by promptly addressing their inquiries and concerns related to investment operations products.
2. Serve as the primary point of contact for clients, maintaining positive and professional relationships.
3. Monitor and troubleshoot issues with investment operations products, ensuring timely resolution and minimal impact on clients.
4. Collaborate with internal teams, including IT and product development, to identify and resolve product issues and enhancements.
5. Conduct training and demonstrations for clients on investment operations products to ensure proper usage and understanding.
6. Stay updated on industry trends and regulations related to investment operations products and make recommendations for process improvements.
7. Maintain accurate and detailed documentation of client interactions and product issues.
8. Coordinate with other departments to ensure timely delivery of product updates and enhancements.
9. Participate in cross-functional projects to enhance the overall client experience and drive business growth.
10. Continuously seek opportunities to improve processes and procedures related to investment operations products.
11. Ensure compliance with company policies and procedures.
12. Maintain confidentiality and security of sensitive client information.
13. Collaborate with sales and marketing teams to identify potential new clients and promote investment operations products.
14. Act as a subject matter expert for investment operations products and provide training and support to new team members.
15. Foster a positive and collaborative work environment within the team.

According to JobzMall, the average salary range for a Investment Operations Product Support Specialist in Birmingham, AL, USA is $47,000 - $67,500 per year. This can vary based on factors such as experience, education, and the specific company and industry the specialist works for.

PNC Financial Services Group, Inc. is an American bank holding company and financial services corporation based in Pittsburgh, Pennsylvania. Its banking subsidiary, PNC Bank, operates in 19 states and the District of Columbia with 2,459 branches and 9,051 ATMs.