Lead Teller

Welcome to PNC Financial Services! We are currently seeking a highly motivated and experienced individual to join our team as a Lead Teller. As a Lead Teller, you will play a crucial role in providing excellent customer service while leading and coaching a team of tellers. We are looking for someone who is passionate about delivering exceptional experiences to our customers and is eager to take on a leadership role. If you have a strong background in banking, excellent communication skills, and a desire to help others succeed, we encourage you to apply for this exciting opportunity at PNC Financial Services.

1. Manage and lead a team of tellers, providing guidance, support, and coaching to ensure excellent customer service and operational efficiency.
2. Create and maintain a positive and professional work environment for the teller team.
3. Train new tellers on company policies and procedures, as well as customer service best practices.
4. Monitor and evaluate teller performance, providing feedback and implementing corrective actions as needed.
5. Foster strong relationships with customers, ensuring their needs are met and exceeded.
6. Handle complex customer transactions and inquiries, resolving any issues in a timely and efficient manner.
7. Maintain accurate and up-to-date knowledge of banking products, services, and regulations.
8. Collaborate with other departments and team members to improve processes and enhance the overall customer experience.
9. Ensure compliance with all banking regulations and security procedures.
10. Act as a role model for the teller team, displaying a strong work ethic and dedication to delivering exceptional customer service.
11. Handle customer complaints and escalate to appropriate channels when necessary.
12. Assist with teller scheduling and staffing to ensure adequate coverage.
13. Participate in ongoing training and development opportunities to enhance leadership skills and banking knowledge.
14. Perform other duties as assigned by management.

According to JobzMall, the average salary range for a Lead Teller in Charlotte, NC, USA is between $35,000 and $45,000 per year. This can vary depending on factors such as experience, education, and the specific company or financial institution.

PNC Financial Services Group, Inc. is an American bank holding company and financial services corporation based in Pittsburgh, Pennsylvania. Its banking subsidiary, PNC Bank, operates in 19 states and the District of Columbia with 2,459 branches and 9,051 ATMs.