Operations Support Center Supervisor

We are looking for an enthusiastic and experienced Operations Support Center Supervisor to join our team at Premium Retail Services. In this role, you will be providing operational and technical guidance to our team of support specialists, as well as ensuring that all customer inquiries are answered in a timely and professional manner. To be successful in this role, you should have exceptional problem-solving and communication skills, as well as a strong customer-focus. You should also be knowledgeable in retail operations and technical support, and have prior experience managing a customer service team.If you think you have what it takes to join our team as an Operations Support Center Supervisor, we look forward to hearing from you!

Responsibilities: • Provide technical and operational guidance to the team of support specialists. • Ensure customer inquiries are answered in a timely and professional manner. • Act as a point of contact for customer service inquiries. • Monitor employee performance and customer feedback to identify areas of improvement. • Develop and implement procedures to maximize customer satisfaction. • Train and mentor team members on customer service protocols and industry best practices. • Manage customer service budget and ensure adherence to budgetary constraints. • Analyze customer service metrics and performance data to identify trends and areas of improvement. • Troubleshoot customer service issues and provide timely resolutions. • Develop strategies to improve customer service performance. • Maintain a comprehensive knowledge of retail operations and technical support.

According to JobzMall, the average salary range for a Operations Support Center Supervisor in St. Louis, MO, USA is $51,000 to $69,000. This range is based on the current salaries of similar positions in the area.

Premium represents your favorite brands at retail, helping to drive brand awareness and sales. We connect shoppers with the products they love by sharing our expertise and creating incredible brand experiences through merchandising and engagement in your favorite retailers like Walmart, Best Buy, Walgreens, and many more. Clients choose us because they count on high-caliber talent and quality standards. We’ve grown by over 35% in the past 5 years and our diverse team continues to grow with us. We’re headquartered in Missouri, but the heart of Premium is our thousands of employees across the United States and Canada.