Contact Center Representative

We are currently looking for an experienced, customer-oriented Contact Center Representative to join our team at Presbyterian Healthcare Services. Our ideal candidate will be a problem-solver, excellent communicator, and passionate about delivering outstanding customer service. The successful candidate will be responsible for handling inbound customer inquiries, providing support, and delivering an exceptional customer experience.The requirements for this position include: a high school diploma (or equivalent); at least one year of customer service experience; strong verbal and written communication skills; basic computer knowledge; and the ability to multitask efficiently. It is essential that the successful candidate be highly motivated, have a positive attitude, and have a passion for helping and providing excellent customer service.We are an equal opportunity employer and welcome applicants from all backgrounds. If you would like to be part of a team that is passionate about serving our customers and helping them to feel heard, appreciated, and valued, please apply today!

Responsibilities:

1. Answer incoming customer inquiries in a professional, friendly, and timely manner.
2. Provide support to customers, troubleshoot issues, and resolve problems.
3. Deliver an exceptional customer experience, utilizing excellent communication and problem-solving skills.
4. Adhere to company policies and procedures when responding to customer inquiries.
5. Utilize computer knowledge to access customer information and respond to inquiries.
6. Multi-task efficiently and remain organized when managing multiple customer inquiries.
7. Stay current on department policies and procedures.
8. Demonstrate a positive attitude and passion for helping and serving customers.
9. Maintain records of customer interactions and transactions.
10. Other duties as assigned.

According to JobzMall, the average salary range for a Contact Center Representative in Albuquerque, NM, USA is $25,500 to $43,500 per year. The salary range can vary depending on experience, skills, educational background, and other factors such as the size of the company and location.

Presbyterian Healthcare Services is a private not-for-profit health care system and health care provider in the State of New Mexico. It owns and operates 8 hospitals in 7 New Mexico communities. It also operates Presbyterian Health Plan.