Home Health Hospice & Palliative Scheduling Liaison

Are you passionate about providing compassionate care and support to patients and their families during their most vulnerable moments? Are you a highly organized, detail-oriented individual with excellent communication skills? If you answered yes to these questions, we have an exciting opportunity for you to join our team at Presbyterian Healthcare Services as a Home Health Hospice & Palliative Scheduling Liaison.As a Scheduling Liaison, you will play a crucial role in coordinating the schedules of our home health, hospice, and palliative care teams to ensure the best possible care for our patients. You will work closely with patients, their families, and our healthcare providers to create a seamless and efficient schedule that meets the unique needs of each individual. Your attention to detail, strong communication skills, and ability to prioritize and problem-solve will be essential in this role.We are seeking a compassionate and dedicated individual with a minimum of 2 years of experience in healthcare scheduling, preferably in a home health, hospice, or palliative care setting. A high school diploma or equivalent is required, and a bachelor's degree in healthcare administration or a related field is preferred. Experience with electronic medical records and scheduling software is also preferred.If you are looking for a fulfilling career where you can make a positive impact on the lives of others, we encourage you to apply for this position. Join our team at Presbyterian Healthcare Services and become a valuable member of our mission to improve the health of our communities.

1. Coordinate the schedules of home health, hospice, and palliative care teams to ensure efficient and effective patient care.
2. Communicate with patients, their families, and healthcare providers to create a seamless and appropriate schedule that meets the unique needs of each patient.
3. Maintain accurate and up-to-date scheduling records using electronic medical records and scheduling software.
4. Prioritize and problem-solve scheduling conflicts or issues to ensure timely and appropriate care for patients.
5. Collaborate with team members to streamline scheduling processes and improve overall efficiency.
6. Maintain strict confidentiality and adhere to HIPAA regulations when handling patient information.
7. Provide exceptional customer service to patients and their families, addressing any concerns or questions related to scheduling.
8. Stay informed of any changes or updates to patient schedules and communicate them promptly to relevant parties.
9. Attend regular team meetings and provide updates on scheduling processes and any issues that may arise.
10. Keep track of and report on scheduling metrics, such as wait times and turnaround times, to identify areas for improvement.
11. Continuously evaluate and improve scheduling processes to ensure the highest level of patient care.
12. Stay current on industry regulations and best practices related to scheduling in home health, hospice, and palliative care.
13. Collaborate with other departments, such as billing and clinical teams, to ensure accurate and timely scheduling.
14. Maintain a professional and positive attitude while representing the organization and its mission.
15. Uphold the organization's values of compassion, integrity, and excellence in all interactions with patients, families, and team members.

According to JobzMall, the average salary range for a Home Health Hospice & Palliative Scheduling Liaison in Albuquerque, NM, USA is $42,000 - $50,000 per year. This may vary depending on factors such as experience, education, and specific job responsibilities.

Presbyterian Healthcare Services is a private not-for-profit health care system and health care provider in the State of New Mexico. It owns and operates 8 hospitals in 7 New Mexico communities. It also operates Presbyterian Health Plan.