Cybersecurity Certificate

Seeking to leverage my background in education and hands on experience in IT support to transition into a help desk position. With a year of experience in IT, including troubleshooting and hardware assembly, I am eager to apply my technical skills and problem-solving abilities in a dynamic help desk support or cybersecurity environment. My goal is to contribute to a team where I can continue to grow and apply my IT knowledge to ensure the security and efficiency of organizational systems.

University of Southern California

California State University,Los Angeles

·        Resolved hardware, software, and network issues ensuring minimal downtime for clients.
·        Performed routine maintenance, updates on client systems, software installations, patches, and hardware upgrades.
·        Provided on-site technical support for a wide range of IT equipment, including desktops, laptops, printers, and mobile devices.
·        Delivered excellent customer service by effectively communicating with clients, understanding their technical issues, and providing timely solutions.

Field Support Technician

·        Offered academic counseling to a case load of 270 + undergraduate students a month belonging to 8 different majors throughout the College of Health and Human Services.
·        Advised students on matters of degree planning, academic requirements, career exploration, course substitutions, degree evaluation, academic reinstatements, graduation, and satisfactory academic progress applications.
·        Developed monthly workshops and presented to incoming freshman students on topics relating to college transition to ensure successful transition into college life. Workshop topics: Adjusting to College Life, Developing Study Habits, Prioritizing Mental Health, Embracing Diversity and Fostering Inclusivity

Academic Advisor II

●      Primary focus is to oversee day-to-day individualized academic counseling for students belonging to SDSU Fowler College of Business.
●      Provided students with academic advising to a case load of 240 undergraduate students belonging to General Business and Marketing majors.
●      Advised and managed students class schedules, majors, minors, monitored graduation dates, and maintained students on track per major course plan.
●      Used Peoplesoft software to review, organize, and facilitate academic counseling sessions.

Aiden Castillo

English

Native or bilingual proficiency

Spanish

American Sign Language

Limited working proficiency

Documentation

Troubleshooting

Data Analysis

Network Administration

Communication

Time Management

Technical Support

Problem Solving

customer service

Monitoring and instrumentation technologies

Maintenance

installation

Problem-Solving

Software Installation

System Monitoring

Hardware Maintenance

Adaptable

Conflict Resolution

Emotional Intelligence

Leadership

Time management

creativity

Teamwork

Problem-Solving Skills

Aiden Castillo

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