Call Center Representative

Are you a people person with excellent communication skills? Do you thrive in a fast-paced, customer-centric environment? If so, we have the perfect opportunity for you! Join the Progressive team as a Call Center Representative and use your natural ability to connect with others to provide exceptional service to our customers. As a member of our team, you'll have the opportunity to grow and develop while being a part of a dynamic and supportive work culture. We are looking for individuals with a positive attitude, strong problem-solving skills, and a passion for helping others. If this sounds like you, keep reading to learn more about this exciting opportunity.

1. Handle incoming calls from customers with professionalism and provide exceptional customer service.
2. Utilize strong communication skills to effectively listen, understand and address customer needs and concerns.
3. Maintain a positive attitude and consistently strive to exceed customer expectations.
4. Use problem-solving skills to resolve customer issues and provide appropriate solutions.
5. Navigate a fast-paced environment and remain calm and composed during high call volumes.
6. Follow company procedures and guidelines to ensure consistency in customer service.
7. Continuously learn and stay updated on products, services, and policies to effectively assist customers.
8. Collaborate with team members and supervisors to improve customer service processes and procedures.
9. Document and track customer interactions and update customer records accurately.
10. Uphold a professional and courteous demeanor at all times, representing the company in a positive manner.
11. Strive to meet and exceed individual and team goals and performance metrics.
12. Take ownership of customer inquiries and ensure timely and satisfactory resolution.
13. Adhere to strict confidentiality guidelines to protect customer information.
14. Attend training sessions and workshops to enhance skills and knowledge.
15. Maintain a supportive and collaborative work culture by assisting team members and promoting a positive work environment.

According to JobzMall, the average salary range for a Call Center Representative in Philadelphia, PA, USA is $30,000-$35,000 per year. This can vary based on factors such as experience, job responsibilities, and the specific company or industry. Some call center representatives may also receive bonuses or commission on top of their base salary.

The Progressive Corporation is an American insurance company. It is one of the largest providers of car insurance in America. The company insures motorcycles, boats, RVs and commercial vehicles, and provides home insurance through select companies.