Call Center Representative

Are you a driven and customer-oriented individual looking for a dynamic career? Look no further! Progressive is seeking dedicated and enthusiastic individuals to join our team as a Call Center Representative. As a representative, you will have the opportunity to make a positive impact on our customers' experience by providing exceptional service and support. We are looking for individuals who possess excellent communication skills, strong problem-solving abilities, and a passion for delivering top-notch customer service. If this sounds like you, we encourage you to apply and become part of our progressive team!

1. Provide exceptional customer service to all callers, answering inquiries, solving problems, and addressing concerns in a professional and timely manner.
2. Maintain a positive and enthusiastic attitude towards customers, representing the company in a positive light.
3. Utilize effective communication skills to ensure clear and accurate information is provided to customers.
4. Handle a high volume of calls and prioritize tasks to meet service level agreements.
5. Demonstrate strong problem-solving skills to resolve customer issues and escalate complex cases to the appropriate department.
6. Build and maintain strong relationships with customers, providing a personalized and empathetic experience.
7. Follow company policies and procedures to ensure quality and consistency in service delivery.
8. Continuously strive to improve and enhance the customer experience by providing feedback and suggestions to the team.
9. Stay up-to-date with product and service knowledge to effectively address customer inquiries.
10. Collaborate with team members and other departments to ensure a seamless and efficient customer experience.
11. Adhere to call center metrics and goals, such as call handle time and customer satisfaction.
12. Maintain a high level of professionalism and confidentiality when handling sensitive customer information.
13. Actively participate in training and development opportunities to enhance skills and knowledge.
14. Stay organized and maintain accurate records of customer interactions and transactions.
15. Adhere to a flexible schedule, including working evenings, weekends, and holidays as needed.

According to JobzMall, the average salary range for a Call Center Representative in Sacramento, CA, USA is $28,000 - $40,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or industry the representative is working in. Some call center representatives may also receive bonuses or commission in addition to their base salary.

The Progressive Corporation is an American insurance company. It is one of the largest providers of car insurance in America. The company insures motorcycles, boats, RVs and commercial vehicles, and provides home insurance through select companies.