Call Center Representative
Welcome to Progressive, where we are dedicated to providing top-notch customer service and support to our clients. We are currently seeking a motivated and energetic individual to join our team as a Call Center Representative. As a representative, you will play a crucial role in ensuring our customers receive the best possible experience when interacting with our company. We are looking for individuals who are passionate about helping others, have excellent communication skills, and are able to thrive in a fast-paced environment. If you are a customer-focused team player with a strong work ethic, we encourage you to apply for this exciting opportunity.
- Greet and welcome callers in a friendly and professional manner
- Listen attentively to customer inquiries and provide accurate and helpful responses
- Handle a high volume of incoming calls and maintain a positive and professional attitude at all times
- Utilize company resources and knowledge to effectively resolve customer issues and concerns
- Maintain detailed and accurate records of all customer interactions and transactions
- Collaborate with team members to ensure consistent and high-quality customer service
- Continuously strive to meet and exceed customer satisfaction goals and metrics
- Stay up-to-date on product and service offerings to effectively assist customers with their needs
- Identify and escalate complex or urgent customer issues to appropriate departments or managers
- Adhere to company policies and procedures and maintain customer confidentiality at all times.
Excellent Communication Skills: A Call Center Representative At Progressive Should Possess Strong Verbal And Written Communication Skills In Order To Effectively Communicate With Customers And Colleagues.
Customer Service Experience: Previous Experience In A Customer Service Role Is Highly Desirable For A Call Center Representative At Progressive. This Includes Handling Inquiries, Complaints, And Providing Solutions To Customer Problems.
Attention To Detail: A Call Center Representative Should Have Strong Attention To Detail In Order To Accurately Input Customer Information, Handle Sensitive Data, And Ensure All Customer Needs Are Met.
Problem-Solving Abilities: As A Call Center Representative, The Ability To Quickly And Effectively Solve Problems Is Crucial. This Includes Identifying Customer Needs And Finding Solutions To Meet Those Needs.
Ability To Work In A Fast-Paced Environment: Progressive Is A Fast-Paced And Dynamic Organization, So A Call Center Representative Should Be Able To Work Well Under Pressure And Handle A High Volume Of Calls With Ease. The Ability To Multitask And Prioritize Tasks Is Also Important In This Role.
Communication
Time Management
Product knowledge
Multitasking
Conflict Resolution
customer service
Computer proficiency
Active listening
Sales skills
Problem-Solving
Adaptability
Attention to
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Call Center Representative in Phoenix, AZ, USA is $26,000 - $36,000 per year. This can vary depending on factors such as experience, education, and the specific company and industry the representative is working for. Some call center representatives may also receive bonuses or commission based on their performance.
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The Progressive Corporation is an American insurance company. It is one of the largest providers of car insurance in America. The company insures motorcycles, boats, RVs and commercial vehicles, and provides home insurance through select companies.
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