Call Center Representative

Welcome to Progressive, a leading insurance company known for our exceptional customer service and cutting-edge technology. We are currently seeking a skilled and personable Call Center Representative to join our team. In this role, you will be responsible for providing top-notch service to our customers over the phone, helping them with their insurance needs and inquiries. We are looking for individuals who are passionate about helping others and thrive in a fast-paced environment. If you have excellent communication skills, a positive attitude, and a desire to make a difference, we want to hear from you. Join our team and be a part of our mission to make insurance easier and more accessible for all.

1. Provide exceptional customer service to all callers, maintaining a positive and professional attitude at all times.
2. Utilize company-provided technology and resources to assist customers with their insurance needs and inquiries.
3. Develop a strong understanding of company policies and procedures to accurately and efficiently handle customer requests.
4. Act as a knowledgeable and reliable resource for customers, providing accurate and helpful information regarding insurance products, coverage options, and claims processes.
5. Handle a high volume of calls in a timely manner while maintaining a high level of customer satisfaction.
6. Proactively identify and resolve customer issues or concerns, escalating to management when necessary.
7. Maintain accurate and detailed records of all customer interactions and transactions.
8. Continuously strive to meet and exceed individual and team performance goals.
9. Collaborate with team members and other departments to ensure a seamless and positive customer experience.
10. Stay informed on industry and company updates and changes to effectively assist customers.
11. Attend and actively participate in training sessions and meetings to enhance job knowledge and skills.
12. Adhere to all company policies, procedures, and ethical standards.
13. Uphold our commitment to diversity and inclusion by treating all customers and colleagues with respect and professionalism.
14. Embody the company's values and mission to make insurance easier and more accessible for all.
15. Continuously seek opportunities to improve and streamline processes to enhance the customer experience.

According to JobzMall, the average salary range for a Call Center Representative in Atlanta, GA, USA is $26,000 to $35,000 per year. However, salaries can vary depending on the specific job duties, experience level, and company. Some call center representatives in Atlanta may earn higher salaries, up to $40,000 per year or more, while others may earn lower salaries, around $20,000 per year. It is important to research and compare salaries for specific companies and positions in the Atlanta area to get a more accurate understanding of potential earnings.

The Progressive Corporation is an American insurance company. It is one of the largest providers of car insurance in America. The company insures motorcycles, boats, RVs and commercial vehicles, and provides home insurance through select companies.