Call Center Representative

Are you a customer service rockstar with a passion for helping others? Do you thrive in a fast-paced environment and enjoy problem-solving? If so, we have an exciting opportunity for you to join our team as a Call Center Representative at Progressive! As a Call Center Representative, you will be the first point of contact for our valued customers and will play a crucial role in providing exceptional service and support. We are looking for individuals who are highly motivated, have excellent communication skills, and are dedicated to delivering top-notch customer experiences. If this sounds like you, we encourage you to apply and become a part of our dynamic and growing team at Progressive.

1. Answer incoming calls and respond to customer inquiries in a timely and professional manner.
2. Act as the first point of contact for customers and provide exceptional service and support.
3. Provide accurate and timely information to customers regarding their inquiries, concerns, and complaints.
4. Listen actively to customers' needs and concerns, and effectively resolve issues with empathy and understanding.
5. Identify and escalate complex or high-priority issues to appropriate departments or individuals for resolution.
6. Maintain a thorough understanding of company products and services in order to provide accurate and helpful information to customers.
7. Utilize customer relationship management software to document and track customer interactions and resolutions.
8. Meet and exceed performance metrics, including call quality, customer satisfaction, and productivity goals.
9. Remain up-to-date on all company policies and procedures and accurately communicate them to customers.
10. Collaborate with team members and other departments to continuously improve customer service processes and procedures.
11. Contribute to a positive and supportive work environment by demonstrating a strong work ethic, positive attitude, and willingness to help others.
12. Act as a brand ambassador for Progressive, consistently representing the company in a professional and positive manner.
13. Attend and actively participate in training and development programs to enhance job knowledge and skills.
14. Adhere to all company and industry regulations and guidelines to ensure compliance and customer satisfaction.
15. Continuously strive to improve customer service skills and techniques to provide the best possible experience for customers.

According to JobzMall, the average salary range for a Call Center Representative in Raleigh, NC, USA is $28,000 - $35,000 per year. This can vary depending on factors such as experience, job responsibilities, and company size. Some companies may also offer additional benefits such as bonuses, commission, and healthcare benefits.

The Progressive Corporation is an American insurance company. It is one of the largest providers of car insurance in America. The company insures motorcycles, boats, RVs and commercial vehicles, and provides home insurance through select companies.