Centralized Support Representative

Welcome to Progressive, a leading insurance company committed to providing exceptional customer service and support. We are currently seeking a highly motivated and customer-focused individual to join our team as a Centralized Support Representative. In this role, you will have the opportunity to assist our customers with their insurance needs and inquiries, while also collaborating with our dedicated team to provide top-notch service. If you have a passion for helping others, excellent communication skills, and the ability to thrive in a fast-paced environment, we would love to hear from you. Join our team and make a positive impact on our customers' lives every day.

1. Serve as the main point of contact for customers seeking assistance with their insurance needs and inquiries.
2. Provide exceptional customer service by actively listening to customers, understanding their needs, and addressing any concerns or issues in a timely and professional manner.
3. Collaborate with team members to ensure a seamless and efficient customer experience.
4. Maintain a thorough understanding of Progressive's insurance products and services to accurately assist customers.
5. Stay updated on industry trends and changes to insurance policies to effectively communicate with customers.
6. Utilize various communication channels, such as phone, email, and chat, to assist customers and provide necessary support.
7. Document all customer interactions and resolutions in our database for future reference.
8. Proactively identify and address potential customer issues to prevent escalations and maintain customer satisfaction.
9. Participate in ongoing training and development to continuously improve knowledge and skills.
10. Meet and exceed performance metrics, including customer satisfaction and service level agreements.
11. Act as a brand ambassador for Progressive by representing our values and commitment to exceptional customer service.
12. Adhere to company policies and procedures, as well as industry regulations and compliance standards.
13. Continuously seek opportunities to improve processes and procedures to enhance the customer experience.
14. Maintain a positive and professional attitude at all times, even in challenging situations.
15. Contribute to a positive and collaborative team environment by sharing feedback, ideas, and best practices.

According to JobzMall, the average salary range for a Centralized Support Representative in Mayfield, OH, USA is between $30,000 and $40,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or industry the representative is working in. Some companies may offer higher salaries or additional benefits such as bonuses, commission, and healthcare packages. It is important to research the specific company and their salary ranges when considering a position as a Centralized Support Representative.

The Progressive Corporation is an American insurance company. It is one of the largest providers of car insurance in America. The company insures motorcycles, boats, RVs and commercial vehicles, and provides home insurance through select companies.