Claims Administrative Support Specialist

Welcome to Progressive! We are a leading insurance company dedicated to providing our customers with exceptional service and support. We are currently seeking a highly motivated Claims Administrative Support Specialist to join our team. As a Claims Administrative Support Specialist, you will play a crucial role in providing administrative support to our claims team, ensuring that our customers receive the best possible experience when filing a claim. We are looking for candidates who are organized, detail-oriented, and possess strong communication and problem-solving skills. If you are passionate about helping others and thrive in a fast-paced environment, we would love to hear from you. Join our team and be a part of our mission to make insurance easier and more accessible for everyone.

1. Provide exceptional administrative support to the claims team to ensure efficient and effective processing of claims.
2. Respond to customer inquiries and concerns regarding claims in a professional and timely manner.
3. Maintain accurate and detailed records of all claims-related activities.
4. Collaborate with internal teams to gather necessary information and documentation for claim processing.
5. Ensure all claims are handled in compliance with company policies and procedures.
6. Identify and escalate any potential issues or concerns to the appropriate team members.
7. Assist with the preparation and distribution of reports and updates to management.
8. Continuously analyze and improve processes to streamline claim handling and enhance customer experience.
9. Stay up-to-date with industry trends and changes in insurance policies and regulations.
10. Act as a liaison between customers and the claims team, providing support and guidance as needed.
11. Maintain confidentiality and handle sensitive information with discretion.
12. Uphold the company's values and promote a positive work culture.
13. Attend trainings and meetings to stay informed on company updates and procedures.
14. Complete any other administrative tasks as assigned by the claims team or management.

According to JobzMall, the average salary range for a Claims Administrative Support Specialist in Austin, TX, USA is between $35,000 and $55,000 per year.

The Progressive Corporation is an American insurance company. It is one of the largest providers of car insurance in America. The company insures motorcycles, boats, RVs and commercial vehicles, and provides home insurance through select companies.