Supervisor Customer Operations Site

At Public Service Enterprise Group (PSEG), we are looking for a talented and motivated Supervisor Customer Operations Site to join our team! As the Supervisor Customer Operations Site, you will be the leader of a high-functioning team that is responsible for providing exceptional customer service and ensuring customer satisfaction. The successful candidate will have the necessary skills to manage the customer operations team and to ensure that all customer needs are met.We are looking for an individual with extensive customer relations experience and strong communication skills. The ideal candidate should demonstrate an ability to think critically and to effectively manage a team. Additionally, the candidate must possess excellent problem-solving and organizational skills, as well as the ability to manage multiple projects simultaneously. The right individual will be a team player with a positive attitude and a strong work ethic. If you are looking to join a fast-paced and dynamic team, this is the job for you!

Responsibilities:

• Provide leadership and direction to the customer operations team • Ensure customer satisfaction and exceptional customer service • Develop and implement strategies to improve customer service • Manage customer relations and resolve customer issues in a timely manner • Analyze customer feedback and develop action plans to address customer concerns • Monitor customer service performance and implement corrective action when necessary • Ensure team compliance with company policies and procedures • Create and maintain positive team morale • Develop and maintain strong working relationships with internal and external partners • Monitor team performance and provide regular feedback and guidance • Create and manage team schedules and ensure deadlines are met • Develop and implement successful strategies to increase customer engagement and loyalty

According to JobzMall, the average salary range for a Supervisor Customer Operations Site in Jackson Township, NJ, USA is $47,000 to $68,000. The median salary is $57,500.

Public Service Enterprise Group, Inc. is a holding company, which engages in the provision of electric and gas services. It operates through the Public Service Electric & Gas Co. (PSE&G) and Power segments. The PSE&G segment engages in the transmission of electricity and distribution of electricity and natural gas. The Power segment wholesales energy, fuel supply, and energy transacting functions. The company's products and services include energy, capacity, ancillary services, and emissions allowances and congestion credits.