Customer Success Manager

Maintain cadence of communicating with customers to ensure successful deployment of our products, validate ongoing use, and identify expansion opportunities. Ensure customer is aware of training, support, video tutorials, forums, and other resources available to them online, via webinars, etc. Responsible for having general knowledge of customer’s environment and use of the Quest product or set of products, maintaining the customer’s site profile, and notifying others of planned account activity. Provides customers information about upgrades, patches, and other technical information as it becomes available, conducts regular calls and case reviews with the customer, generates regular status reports and quarter reports. Responsible for setting customer expectations and present Quarterly Reviews to customer. Identify and proactively address risk to renewal. Identify current stakeholder contacts in the customer organization.

According to JobzMall, the average salary range for a Customer Success Manager in 4 Polaris Way, Aliso Viejo, CA 92656, USA is $63,000 - $75,000. This range is based on salaries reported by real employees working in the area. The salary range may vary depending on the company and the individual's experience.

Quest Software, also known as Quest, is a privately held software company headquartered in Aliso Viejo, California, United States with 53 offices in 24 countries.