IT Helpdesk Systems Administrator

Ensuring maximum user uptime and providing a high level of customer service. Resolving client desktop related problems using a wide range of support tools and solutions. You will work both independently and in collaboration with other members of the IT team. Identify, troubleshoot, resolve, and document end-user system issues & requests. Take ownership of the helpdesk ticketing system by responding to, managing, and prioritizing end-user support request tickets, calls, and emails. Ensure all requests are resolved in a timely manner and with high quality results. On-site and remote technical 1st and 2nd level support for Windows 10, Mac OSX, iPhone, and Cisco VoIP. Configure, deploy, and relocate corporate desktops and laptops. Identify, report, and respond to potential virus infections and other security threats. Manage and track all hardware including but not limited to: desktops, laptops, phones, printers, & servers.

According to JobzMall, the average salary range for a IT Helpdesk Systems Administrator in Pasadena, CA, USA is between $63,607 and $90,892. The salary range can vary depending on education, experience, and other factors.

The Raytheon Company is a major US defense contractor and industrial corporation with core manufacturing concentrations in weapons and military and commercial electronics. United Technologies Corporation was an American multinational conglomerate headquartered in Farmington, Connecticut. It merged with the Raytheon Company in April 2020 to form Raytheon Technologies.