At Red Hat, we are looking for a highly motivated Technical Support Engineer to join our team. This role requires someone with a passion for technology, excellent problem-solving skills, and an unwavering commitment to customer service. The successful candidate will provide technical support for Red Hat’s products and services, troubleshoot complex customer issues, and assist with the development of systems and solutions.The ideal candidate will have a strong technical background and experience working with Linux operating systems. A Bachelor’s degree in Computer Science or a related field is preferred, but not required. In addition, experience working with scripting languages such as Bash, Python, Ruby, and/or JavaScript is a plus. Excellent communication and interpersonal skills are also a must.If you’re looking for a challenging and rewarding opportunity to work with the world’s leading open source solutions provider, and you meet the qualifications outlined above, we invite you to apply. We look forward to hearing from you!
Responsibilities:
- Provide technical support for Red Hat products and services.
- Troubleshoot complex customer issues.
- Assist with the development of systems and solutions.
- Utilize a strong technical background and experience working with Linux operating systems.
- Utilize scripting languages such as Bash, Python, Ruby, and/or JavaScript.
- Communicate effectively and respond to customer inquiries in a timely manner.
- Demonstrate excellent interpersonal and customer service skills.
- Stay up-to-date on new technologies and trends in the industry.
- Work collaboratively with other departments to ensure customer satisfaction.
- Develop and maintain strong customer relationships.
Excellent Written And Verbal Communication Skills
Ability To Work In A Fast-Paced Environment
Familiarity With Open Source Software
Excellent Problem-Solving And Troubleshooting Skills
Strong Knowledge Of Linux Systems And Networking
Understanding Of Software Development Lifecycles And System Architectures
Ability To Learn Quickly And Adapt To New Technologies
Experience With Customer Service And Technical Support
Documentation
Process Improvement
Security
Virtualization
Networking
Linux
Troubleshooting
Communication
customer service
Cloud
Storage
Databases
Automation
Performance monitoring
System Administration
Communication
Leadership
Time management
Interpersonal Skills
creativity
Critical thinking
Organizational skills
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Technical Support Engineer in Raleigh, NC, USA is between $41,903 and $78,878 per year. This range is based on a combination of data from the US Bureau of Labor Statistics, job postings from employers, and self-reported salaries from employees.
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Red Hat, Inc. is an American multinational software company providing open-source software products to the enterprise community. Founded in 1993, Red Hat has its corporate headquarters in Raleigh, North Carolina, with other offices worldwide. It became a subsidiary of IBM on July 9th, 2019.
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