Red Hat

Technical Support Engineer Intern

Red Hat
Raleigh, NC, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Welcome to Red Hat's Technical Support Engineer Intern position! We are looking for a talented individual who is passionate about technology and eager to gain hands-on experience in a fast-paced and dynamic environment. As a Technical Support Engineer Intern, you will have the opportunity to work alongside our team of experienced professionals and assist in providing technical support to our customers. This role requires a strong foundation in troubleshooting and problem-solving skills, as well as excellent communication and customer service abilities. If you are a self-motivated and detail-oriented individual with a desire to learn and grow, we encourage you to apply for this exciting opportunity at Red Hat.

  1. Provide technical support to customers by troubleshooting and resolving technical issues.
  2. Collaborate with a team of experienced professionals to assist in resolving complex technical problems.
  3. Communicate effectively with customers to understand their needs and provide timely and accurate solutions.
  4. Utilize problem-solving skills to identify and address technical challenges.
  5. Continuously learn and stay updated on the latest technologies and products to provide the best support to customers.
  6. Maintain accurate and detailed records of customer interactions and technical solutions.
  7. Demonstrate excellent customer service skills by maintaining a positive and professional attitude.
  8. Assist in creating and updating technical documentation for products and services.
  9. Work independently and as part of a team to meet and exceed customer expectations.
  10. Take ownership of customer issues and follow through to ensure timely resolution.
  11. Follow company procedures and protocols to ensure high-quality customer support.
  12. Proactively identify and escalate any issues that require further attention.
  13. Participate in training and development programs to enhance technical skills and knowledge.
  14. Adhere to company policies and standards to maintain a safe and professional work environment.
  15. Take on additional responsibilities and tasks as assigned by the team leader or manager.
Where is this job?
This job is located at Raleigh, NC, USA
Job Qualifications

  • Strong Technical Background: A Successful Technical Support Engineer Intern At Red Hat Should Possess A Solid Foundation In Computer Science, Information Technology, Or A Related Field. This Includes Knowledge Of Operating Systems, Network Protocols, And Programming Languages.

  • Problem-Solving Skills: As A Technical Support Engineer Intern, One Must Be Able To Analyze Complex Technical Issues And Provide Effective Solutions In A Timely Manner. This Requires Strong Critical Thinking, Troubleshooting, And Decision-Making Abilities.

  • Customer Service Experience: Red Hat's Technical Support Engineer Intern Will Interact With Customers On A Daily Basis, So Excellent Communication And Interpersonal Skills Are Essential. Previous Experience In A Customer-Facing Role, Such As Technical Support Or Help Desk, Is Highly Desirable.

  • Team Player: Red Hat Values Collaboration And Teamwork, And The Technical Support Engineer Intern Should Be Able To Work Effectively In A Team-Oriented Environment. This Includes Being Open To Feedback, Sharing Knowledge And Ideas, And Supporting Team Members.

  • Passion For Open Source Technology: Red Hat Is A Leading Provider Of Open Source Solutions, And The Ideal Technical Support Engineer Intern Should Have A Strong Interest In Open Source Technology And Its Potential To Drive Innovation And Improve Businesses. Familiarity With Red Hat's Products And Services Is A Plus.

Required Skills

  • Virtualization

  • Troubleshooting

  • Communication

  • Database Management

  • Scripting

  • customer service

  • Cloud Computing

  • Linux systems

  • Network troubleshooting

  • Problem-Solving

  • Security protocols

  • Software Installation

Soft Skills

  • Communication

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • collaboration

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Technical Support Engineer Intern in Raleigh, NC, USA is $18 - $24 per hour. This may vary depending on the specific company, industry, and experience level of the intern. Some companies may offer higher salaries or additional benefits such as housing or transportation allowances. It is important to research and compare offers from different companies to determine the best compensation for a Technical Support Engineer Intern position in Raleigh, NC.

Additional Information
Red Hat is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 1st, 2024
Apply BeforeMay 22nd, 2025
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About Red Hat

Red Hat, Inc. is an American multinational software company providing open-source software products to the enterprise community. Founded in 1993, Red Hat has its corporate headquarters in Raleigh, North Carolina, with other offices worldwide. It became a subsidiary of IBM on July 9th, 2019.

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