Contact Center Phone Banker

Are you looking for an exciting job opportunity as a Contact Center Phone Banker at Regions Financial Co.? This is the perfect opportunity for an enthusiastic, driven individual who is eager to provide exceptional customer service.As a Contact Center Phone Banker, you will be responsible for providing outstanding customer service and support to our customers through phone, internet, and mobile banking. You will be responsible for identifying customer needs, delivering solutions, and providing a positive customer experience.To be successful in this role, you should have excellent communication skills, be customer service oriented, and have the ability to build relationships with customers. Knowledge of banking products and processes is a plus. You should also have the ability to think quickly and provide solutions in a timely manner.

Responsibilities:

1. Handle customer inquiries and complaints via phone, internet, and mobile banking.
2. Identify customer needs and provide solutions to meet those needs.
3. Respond to customer inquiries in a timely and professional manner.
4. Build and maintain relationships with customers.
5. Remain up to date on banking products and processes and provide accurate information.
6. Provide a positive customer experience at all times.
7. Resolve customer complaints and disputes.
8. Maintain customer records and ensure confidentiality of customer information.
9. Monitor customer feedback and provide feedback to management for improvements.
10. Adhere to all customer service policies and procedures.

According to JobzMall, the average salary range for a Contact Center Phone Banker in Panama City, FL, USA is $25,000-$31,000 per year. This is based on salary data from the US Bureau of Labor Statistics, as well as JobzMall's salary research.

Regions Financial Corporation is a bank holding company headquartered in the Regions Center in Birmingham, Alabama. The company provides retail banking and commercial banking, trust, stockbrokerage, and mortgage services.