Overnight Contact Center Phone Banker
Are you a night owl with a passion for customer service? Look no further! Regions Financial Co. is seeking a dedicated and experienced Overnight Contact Center Phone Banker to join our team. As a Phone Banker, you will play a crucial role in providing exceptional service to our clients, helping them with their financial needs and inquiries. If you have a knack for problem-solving, excellent communication skills, and a strong understanding of banking products and services, we want to hear from you! Join us in providing top-notch service to our customers and furthering your career in the financial industry.
- Provide exceptional customer service to clients, ensuring their needs and inquiries are addressed in a timely and professional manner.
- Work overnight shifts to accommodate clients with inquiries outside of regular business hours.
- Utilize problem-solving skills to identify and resolve customer issues and concerns.
- Maintain a thorough understanding of banking products and services offered by the company.
- Adhere to company policies and procedures while handling customer interactions and financial transactions.
- Communicate effectively with clients through phone and digital channels to provide information and assistance.
- Continuously seek ways to improve and streamline customer service processes.
- Meet performance targets and goals set by the company.
- Collaborate with team members to ensure a consistent and positive customer experience.
- Keep up-to-date with industry trends and developments to provide accurate and relevant information to clients.
- Maintain confidentiality and security of customer information.
- Complete necessary training and certifications to enhance knowledge and skills.
- Handle and resolve escalated customer complaints and issues.
- Adhere to compliance and regulatory standards set by the company and government agencies.
- Demonstrate a strong work ethic and commitment to providing excellent customer service.
Excellent Communication Skills: The Ability To Effectively Communicate With Customers Over The Phone Is Crucial For A Successful Overnight Contact Center Phone Banker. This Includes Clear And Concise Speaking, Active Listening, And The Ability To Convey Complex Information In A Simple And Understandable Manner.
Customer Service Experience: Candidates For This Role Should Have Previous Experience In A Customer Service Or Call Center Environment. This Will Demonstrate Their Ability To Handle Customer Inquiries, Resolve Issues, And Provide A Positive Customer Experience.
Financial Knowledge: A Strong Understanding Of Financial Products And Services Is Essential For An Overnight Contact Center Phone Banker. This Includes Knowledge Of Banking Products, Services, And Procedures, As Well As Basic Financial Principles And Terminology.
Time Management Skills: As An Overnight Contact Center Phone Banker, The Ability To Multitask And Manage Time Effectively Is Crucial. Candidates Should Be Able To Handle Multiple Tasks, Prioritize Their Workload, And Meet Strict Deadlines.
Team Player: Working In A Contact Center Requires Collaboration And Teamwork. Candidates Should Be Able To Work Well With Others, Share Information, And Support Their Team Members In A Fast-Paced And Dynamic Environment. The Ability To Adapt To Changing Situations And Work Well Under Pressure Is Also Important For This Role.
Data Entry
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Active listening
Problem-Solving
team
Technical Proficiency
Sales Techniques
Communication
Conflict Resolution
Customer Service
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Overnight Contact Center Phone Banker is $14-$17 per hour. This can vary depending on factors such as location, experience, and the specific company or industry the job is in. Some companies may also offer additional benefits or bonuses for overnight shifts.
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Regions Financial Corporation is a bank holding company headquartered in the Regions Center in Birmingham, Alabama. The company provides retail banking and commercial banking, trust, stockbrokerage, and mortgage services.
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