Regions Financial Co.

Technology Services Help Desk Technician

Regions Financial Co.
Birmingham, AL, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

At Regions Financial Co., we are looking for an experienced, tech-savvy Help Desk Technician to join our Technology Services team. This individual will be responsible for providing frontline technical support to our internal business users across multiple locations. To be successful in this role, the ideal candidate will have a strong technical background with experience in help desk operations and customer service. We are searching for a highly motivated, customer-focused individual who possesses excellent communication skills and a strong attention to detail. The successful candidate must also have the ability to accurately diagnose and troubleshoot technical issues and demonstrate the ability to work independently with minimal supervision. If you are passionate about technology and helping people solve their technical issues, this is the perfect role for you.

Responsibilities:

• Provide frontline technical support to internal business users across multiple locations • Accurately diagnose and troubleshoot technical issues • Respond to customer inquiries in a timely manner • Monitor and respond to system alerts • Work with other staff members to develop and implement technical solutions • Maintain a comprehensive knowledge of technical applications, systems, and procedures • Track and document customer inquiries and resolutions in a help desk database • Perform regular maintenance and upgrades on computer systems • Develop and maintain documentation of processes and procedures • Stay up-to-date with industry best practices and technologies

Where is this job?
This job is located at Birmingham, AL, USA
Job Qualifications

  • Excellent Communication And Interpersonal Skills

  • Strong Organizational And Time Management Skills

  • Strong Customer Service Skills

  • Ability To Work Under Pressure And Meet Deadlines

  • Knowledge Of Computer Hardware And Software

  • Knowledge Of Networks And System Administration

  • Proven Problem Solving And Troubleshooting Skills

  • Ability To Learn And Adapt To New Technologies

Required Skills

  • Documentation

  • Networking

  • Troubleshooting

  • Software

  • Network Security

  • Communication

  • Multitasking

  • Problem Solving

  • customer service

  • Teamwork

  • Patience

  • Incident response

  • Adaptability

  • hardware

  • System Administration

Soft Skills

  • Communication

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • flexibility

  • Critical thinking

  • Organizational skills

  • Teamwork

Compensation

According to JobzMall, the average salary range for a Technology Services Help Desk Technician in Birmingham, AL, USA is between $27,000 and $41,000 per year. This range may vary depending on experience, qualifications, and other factors.

Additional Information
Regions Financial Co. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 30th, 2023
Apply BeforeMay 22nd, 2025
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About Regions Financial Co.

Regions Financial Corporation is a bank holding company headquartered in the Regions Center in Birmingham, Alabama. The company provides retail banking and commercial banking, trust, stockbrokerage, and mortgage services.

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