
Customer Support Representative
At Relx, we are looking for a highly motivated and passionate Customer Support Representative to join our team. This individual will be responsible for providing first-class customer service to our clients, ensuring their satisfaction and loyalty.The ideal candidate will have excellent communication skills, a positive attitude, and the ability to problem solve and think on their feet. They must be able to work in a fast-paced environment, multitask, and stay organized. Prior customer service experience is preferred, as is a strong understanding of the products we offer.In this role, the Customer Support Representative will be the face of Relx, providing exceptional service to our customers. They will be responsible for responding to customer inquiries, resolving any issues, and helping to ensure a positive customer experience. If you are excited about this opportunity and have the necessary qualifications, we would love to hear from you.
Responsibilities:
-Provide first-class customer service to our clients -Respond promptly and professionally to customer inquiries -Resolve customer issues in an efficient and timely manner -Maintain a positive attitude and remain solution-oriented -Maintain a strong understanding of the products we offer -Work in a fast-paced environment and stay organized -Multitask and prioritize customer requests -Ensure customer satisfaction and loyalty -Contribute to a positive customer experience
Excellent Organizational Skills
Knowledge Of Customer Service Software
Strong Communication And Interpersonal Skills
Ability To Multi-Task And Prioritize Tasks
Proven Problem-Solving Abilities
Proficiency In Microsoft Office Products
Knowledge Of Relevant Regulations And Industry Standards
Experience In Providing Customer Support
Documentation
Troubleshooting
Communication
Time Management
Technical Support
Product knowledge
Interpersonal skills
Problem Solving
Conflict Resolution
Analytical Thinking
Critical Thinking
Listening
Empathy
Patience
Professionalism
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
self-motivation
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Support Representative in Manila, Metro Manila, Philippines is PHP 17,000 to PHP 25,000 per month.
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RELX plc is a British corporate group comprising companies that publish scientific, technical and medical material, and legal textbooks; provide decision-making tools; and organise exhibitions. It operates in 40 countries and serves customers in over 180 nations.

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