Lead Service Associate

Welcome to Rite Aid, where our mission is to improve the health and wellness of our communities through accessible and affordable healthcare services. We are currently seeking a Lead Service Associate who shares our passion for serving others and making a positive impact. As a Lead Service Associate, you will play a vital role in ensuring exceptional customer service and operational efficiency within our stores. We are looking for a motivated and dependable individual with excellent communication skills and a strong sense of leadership to join our team. If you are committed to providing exceptional service and have a desire to grow within a dynamic organization, we encourage you to apply.

1. Provide exceptional customer service to all Rite Aid customers, ensuring their needs are met and exceeded.
2. Lead and manage a team of service associates to ensure operational efficiency and excellence in customer service.
3. Train and mentor service associates on company policies, procedures, and customer service standards.
4. Monitor and maintain inventory levels to ensure products are readily available for customers.
5. Resolve customer complaints and issues in a timely and professional manner.
6. Collaborate with management and other departments to improve store operations and meet company objectives.
7. Ensure compliance with all company policies, procedures, and safety regulations.
8. Assist in maintaining a clean and organized store environment.
9. Utilize strong communication skills to effectively interact with customers, team members, and management.
10. Continuously strive to improve customer satisfaction and provide feedback to management on ways to enhance the customer experience.
11. Lead by example and maintain a positive attitude to motivate and inspire team members.
12. Participate in staff meetings and training sessions to stay updated on company policies and procedures.
13. Manage cash register transactions and handle any related discrepancies.
14. Keep up-to-date with product knowledge and promotions to effectively assist customers.
15. Demonstrate a strong sense of leadership and accountability in all tasks and responsibilities.

According to JobzMall, the average salary range for a Lead Service Associate in Philadelphia, PA, USA is $35,000 - $55,000 per year. This may vary depending on factors such as experience, education, and job responsibilities. Some companies may also offer additional benefits and bonuses.

Rite Aid Corporation is a drugstore chain in the United States. It is headquartered in Camp Hill, Pennsylvania, near Harrisburg. General Nutrition Corporation (GNC) and Rite Aid formed a partnership in January 1999, bringing GNC mini-stores within the Rite Aid pharmacies. A partnership with drugstore.com in June 1999 allowed customers of Rite Aid to place medical prescription orders online for same-day, in-store pickup. Amazon announced in June 2019, that Amazon shoppers will be able to pick up their purchases at designated counters inside more than 100 Rite Aid stores across the US. The new service is called Counter. There is 2,624 stores across the US.