Field Service Technician (Onsite)
At Rockwell Collins, we are committed to providing innovative solutions and exceptional service to our clients. As a Field Service Technician, you will play a crucial role in ensuring the seamless operation and maintenance of our products for our valued customers. This position offers the opportunity to work onsite and directly interact with clients, providing technical support and troubleshooting assistance. We are seeking a detail-oriented and customer-focused individual with a strong technical background and exceptional communication skills to join our team. If you are passionate about delivering top-notch service and are ready to take on new challenges, we invite you to apply for this exciting role.
- Provide onsite technical support and troubleshooting assistance to clients for Rockwell Collins products.
- Ensure the seamless operation and maintenance of products by conducting regular maintenance and repairs.
- Interact directly with clients to understand their needs and address any concerns or issues.
- Maintain a high level of customer satisfaction by delivering exceptional service and promptly resolving any technical issues.
- Conduct thorough and accurate diagnostics of equipment malfunctions and implement effective solutions.
- Travel to various client locations to install, repair, and maintain products.
- Collaborate with other members of the team to develop and implement new processes and procedures to improve customer service.
- Keep up-to-date with the latest product developments and enhancements to provide the best support to clients.
- Document all service activities and maintain detailed records of customer interactions and service provided.
- Continuously strive to improve technical skills and knowledge through training and self-learning.
- Adhere to all safety protocols and procedures while working onsite.
- Communicate effectively and professionally with clients, colleagues, and management to provide timely updates and address any concerns or escalations.
- Represent Rockwell Collins in a positive and professional manner at all times.
- Assist in the development and testing of new products and provide feedback to improve product quality and reliability.
- Proactively identify potential issues and provide recommendations for improvements to prevent future problems.
- Collaborate with the sales team to identify opportunities for upselling and cross-selling products and services.
- Adhere to all company policies, procedures, and standards while performing job duties.
- Maintain a clean and organized work environment, including company vehicles, tools, and equipment.
- Complete all required reports and documentation accurately and in a timely manner.
- Attend and actively participate in team meetings, training sessions, and company events.
Technical Expertise: A Field Service Technician At Rockwell Collins Should Have A Strong Technical Background And Be Proficient In Troubleshooting And Repairing Complex Electronic Systems And Equipment.
Customer Service Skills: This Role Will Require Interacting With Customers On A Regular Basis, So Excellent Communication And Customer Service Skills Are Essential. The Technician Should Be Able To Effectively Listen To And Address Customer Concerns And Provide Timely Updates On Service Requests.
Time Management And Organization: As A Field Service Technician, One May Have To Work On Multiple Service Requests Simultaneously. Therefore, The Ability To Manage Time Effectively, Prioritize Tasks, And Stay Organized Is Crucial To Meet Deadlines And Ensure Customer Satisfaction.
Flexibility And Adaptability: Onsite Service Requests Can Arise At Any Time, Including Outside Of Regular Business Hours. A Field Service Technician Should Be Flexible And Adaptable To Work During Evenings, Weekends, And Travel To Various Locations To Provide Timely Support To Customers.
Safety And Compliance: Rockwell Collins Has Strict Safety And Compliance Standards That Must Be Adhered To At All Times. A Field Service Technician Should Have A Strong Understanding Of Safety Protocols And Regulations, And Be Committed To Following Them To Ensure A Safe Working Environment For Themselves And Others.
Communication Skills
Time Management
Attention to detail
Organizational Skills
customer service
Computer proficiency
equipment maintenance
Mechanical aptitude
Problem-Solving
Technical Troubleshooting
Electrical Systems
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Field Service Technician (Onsite) in Livermore, CA, USA is $55,000 - $70,000 per year. This range can vary depending on the specific company, experience level, and skills of the individual. Some companies may offer higher salaries or additional benefits such as bonuses, commission, or healthcare benefits. It is important to research and compare different job offers to determine the best salary for your qualifications and experience.
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Rockwell Collins was a multinational corporation company headquartered in Cedar Rapids, Iowa providing avionics and information technology systems and services to government agencies and aircraft manufacturers.
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