Guest Services Manager

Welcome to Royal Caribbean Cruises, where we offer an unforgettable experience on the high seas. We are currently seeking a highly motivated and customer-oriented individual to join our team as a Guest Services Manager. In this role, you will have the opportunity to lead a team of dedicated professionals and ensure that our guests have a seamless and enjoyable vacation. If you have a passion for providing exceptional service and possess the necessary skills and experience, we invite you to apply for this exciting opportunity.

1. Oversee and manage the daily operations of the guest services department.
2. Lead and motivate a team of guest services staff to deliver exceptional customer service.
3. Create and implement procedures and protocols to ensure a seamless guest experience.
4. Train and onboard new guest services employees and provide ongoing training and development for current staff.
5. Act as a point of contact for guests, addressing any concerns or issues that may arise during their cruise.
6. Coordinate with other departments to ensure guest needs are met and issues are resolved in a timely manner.
7. Monitor and maintain guest satisfaction levels through feedback and surveys.
8. Develop and maintain relationships with guests to enhance their overall experience and encourage repeat business.
9. Handle any escalated guest complaints or issues, ensuring they are resolved to the satisfaction of the guest and the company.
10. Stay updated on industry trends and best practices to continuously improve guest services.
11. Manage guest services budget, including expenses and revenue targets.
12. Collaborate with sales and marketing teams to promote and market guest services offerings.
13. Monitor and maintain guest services standards, ensuring they align with the company's mission and values.
14. Conduct performance evaluations and provide feedback and coaching to guest services staff.
15. Handle administrative tasks such as scheduling, payroll, and inventory management.
16. Adhere to all safety and security protocols to ensure the well-being of guests and staff.

According to JobzMall, the average salary range for a Guest Services Manager in Seattle, WA, USA is approximately $40,000 to $60,000 per year. However, this can vary depending on factors such as the specific company, years of experience, and location within the city.

Royal Caribbean Cruises Ltd. operates as a global cruise vacation company. It operates five wholly-owned brands Royal Caribbean International, Celebrity Cruises, Pullmantur, Azamara Club Cruises, Pullmantur and CDF Croisières de France. The company have a half of the investment in a joint venture with TUI AG which operates the brand TUI Cruises. These brands offer onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.