Shore Excursions Manager

Welcome to Royal Caribbean Cruises, a world-renowned cruise line that promises unforgettable experiences to our guests. We are looking for a dynamic and experienced Shore Excursions Manager to join our team and help us create extraordinary shore excursions for our guests. If you have a passion for travel and a proven track record in managing shore excursions, we want you to be a part of our team. As the Shore Excursions Manager, you will play a crucial role in enhancing our guests' vacation by creating and managing unique and exciting shore excursion options. If you have the qualifications and drive to deliver exceptional service, we invite you to apply for this exciting opportunity.

1. Develop and manage a variety of shore excursion options for our guests that align with Royal Caribbean's standards and guest expectations.
2. Collaborate with tour operators and vendors to negotiate contracts and ensure high-quality services are provided to our guests.
3. Continuously research and identify new and unique shore excursion opportunities to enhance the guest experience.
4. Create and maintain detailed itineraries and schedules for all shore excursions, including transportation, activities, and meals.
5. Train and manage a team of shore excursion staff to ensure excellent customer service and guest satisfaction.
6. Monitor and analyze guest feedback and make necessary adjustments to improve the shore excursion program.
7. Work closely with other departments such as sales, marketing, and operations to promote and sell shore excursion packages.
8. Ensure compliance with all safety regulations and guidelines for all shore excursion activities.
9. Manage the budget and expenses for the shore excursion program, ensuring cost-effectiveness and profitability.
10. Handle any guest complaints or concerns related to shore excursions and provide prompt and satisfactory resolutions.
11. Stay updated with industry trends and best practices in shore excursion management and incorporate them into our program.
12. Represent Royal Caribbean at industry events and meetings to promote our shore excursion program.
13. Communicate and coordinate with shipboard staff to ensure a seamless experience for guests participating in shore excursions.
14. Adhere to all company policies and procedures, including safety protocols and code of conduct.
15. Maintain accurate records and reports related to shore excursions, including guest attendance and satisfaction rates.

According to JobzMall, the average salary range for a Shore Excursions Manager in Tampa, FL, USA is $45,000 - $70,000 per year. However, salaries can vary depending on the specific company, experience level, and location. Some companies may also offer additional benefits and bonuses, such as commission or travel benefits. It is recommended to research the specific company and their compensation package for a more accurate salary range.

Royal Caribbean Cruises Ltd. operates as a global cruise vacation company. It operates five wholly-owned brands Royal Caribbean International, Celebrity Cruises, Pullmantur, Azamara Club Cruises, Pullmantur and CDF Croisières de France. The company have a half of the investment in a joint venture with TUI AG which operates the brand TUI Cruises. These brands offer onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.