Shore Excursions Manager

Welcome aboard the Royal Caribbean Cruises team! We are currently seeking an experienced and dynamic individual to join us as our Shore Excursions Manager. As a Shore Excursions Manager, you will play a crucial role in enhancing our guests' onboard experience by curating and overseeing a variety of exciting and unique shore excursions. We are looking for someone with a passion for travel and a keen eye for detail, who can effectively manage a team and deliver exceptional customer service. If you have a strong background in tourism and a desire to create unforgettable memories for our guests, we would love to have you on board.

1. Develop and oversee a diverse portfolio of shore excursions that cater to the interests and needs of our guests.
2. Collaborate with local tour operators and vendors to negotiate and secure the best rates and experiences for our guests.
3. Ensure all shore excursions comply with safety regulations and adhere to company standards.
4. Train and manage a team of excursion staff, providing guidance, support, and resources to ensure high-quality customer service.
5. Monitor and analyze guest feedback to continuously improve and innovate the shore excursion program.
6. Create and maintain detailed budgets, track expenses, and report on financial performance.
7. Work closely with other departments, such as onboard entertainment and dining, to create a seamless and coordinated guest experience.
8. Maintain a thorough understanding of the destinations and ports of call, as well as cultural and historical information, to provide guests with informative and enriching shore excursions.
9. Manage logistics and operations for shore excursions, including transportation, tickets, and reservations.
10. Resolve any guest concerns or issues related to shore excursions promptly and effectively.
11. Stay current on industry trends and competitors' offerings to ensure our shore excursion program remains competitive and appealing to guests.
12. Foster a positive and collaborative work environment within the shore excursion team and with other departments.
13. Represent the company and maintain a professional demeanor at all times while interacting with guests and vendors.

According to JobzMall, the average salary range for a Shore Excursions Manager in Boston, MA, USA is between $50,000-$70,000 per year. However, this can vary depending on factors such as experience, education, and the specific company and cruise line the manager works for. Some managers may earn higher salaries with additional bonuses and benefits.

Royal Caribbean Cruises Ltd. operates as a global cruise vacation company. It operates five wholly-owned brands Royal Caribbean International, Celebrity Cruises, Pullmantur, Azamara Club Cruises, Pullmantur and CDF Croisières de France. The company have a half of the investment in a joint venture with TUI AG which operates the brand TUI Cruises. These brands offer onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.