Fleet Maintenance Customer Service Coordinator

Join our team at Ryder System as a Fleet Maintenance Customer Service Coordinator and play a vital role in keeping our customers' fleets running smoothly. We are looking for a driven and customer-focused individual who can effectively coordinate maintenance and repair services for our clients' vehicles. As a key point of contact, you will provide excellent customer service and ensure all maintenance requests are handled efficiently and accurately. If you have a passion for customer service and a strong understanding of fleet maintenance, we want to hear from you.

1. Coordinate maintenance and repair services for clients' vehicles to ensure timely and efficient completion.
2. Serve as the key point of contact for clients, providing excellent customer service and addressing any concerns or issues promptly.
3. Maintain accurate records of maintenance requests, services performed, and associated costs.
4. Communicate with clients to schedule maintenance appointments and provide updates on service progress.
5. Work closely with the maintenance team to ensure all repairs and services are completed according to client specifications and company standards.
6. Monitor and track maintenance schedules for clients' fleets to ensure all vehicles are properly serviced and maintained.
7. Proactively identify potential maintenance issues and work with clients to develop preventative maintenance plans.
8. Collaborate with other departments, such as sales and operations, to ensure seamless communication and coordination.
9. Continuously strive to improve customer satisfaction and retention by addressing client feedback and implementing process improvements.
10. Stay up-to-date on industry trends and advances in fleet maintenance to provide the best possible service to clients.

According to JobzMall, the average salary range for a Fleet Maintenance Customer Service Coordinator in Rock Tavern, NY 12575, USA is $39,000-$50,000 per year. However, this can vary depending on the specific company, experience level, and other factors. Some companies may offer higher salaries or additional benefits for this position. It is best to research the specific company you are interested in and their salary offerings for this role.

Ryder System, Inc., commonly known as Ryder, is an American provider of transportation and supply chain management products, and is especially known for its fleet of rental trucks. Ryder specializes in fleet management, supply chain management, and dedicated contracted carriage.