Sage

Support Analyst

Sage
Beaverton, OR, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

We are looking for an experienced Support Analyst to join the Sage team in providing world-class customer service and support. The successful candidate will have a passion for technology and a commitment to delivering exceptional customer service.The ideal candidate will have a minimum of 2 years’ experience in a technical support or customer service role, with a strong technical background and excellent communication skills. They will be proactive and customer-focused, with the ability to think on their feet in order to provide timely, accurate solutions to customer issues. Experience in using Sage software would be advantageous. Our Support Analyst must have a genuine enthusiasm for customer service, the ability to quickly build trust with customers, and a strong desire to learn and develop. They will have a positive attitude and be able to work independently as well as part of a team.

Responsibilities:

  1. Provide world-class customer service and technical support to Sage customers.
  2. Identify customer needs and provide accurate and timely solutions.
  3. Develop and maintain strong customer relationships.
  4. Respond to customer inquiries in a timely manner.
  5. Troubleshoot customer issues and provide prompt resolution.
  6. Utilize Sage software to research customer issues and resolve them.
  7. Maintain a high level of customer satisfaction.
  8. Remain up-to-date on Sage software and products.
  9. Monitor customer feedback and take proactive steps to improve customer service.
  10. Document customer interactions and update knowledge base.
Where is this job?
This job is located at Beaverton, OR, USA
Job Qualifications

  • Strong Customer Service Skills

  • Excellent Problem Solving And Analytical Skills

  • Knowledge Of It Hardware And Software

  • Knowledge Of Windows

  • Linux And Mac Operating Systems

  • Knowledge Of Office Applications

  • Experience In Troubleshooting Desktop Applications

  • Knowledge Of Tcp/Ip Network Protocols

  • Good Verbal And Written Communication Skills

Required Skills

  • Documentation

  • Sql

  • Networking

  • Troubleshooting

  • Communication

  • Time Management

  • Multitasking

  • Excel

  • customer service

  • Windows OS

  • Organization

  • Problem-Solving

  • Prioritization

  • Technical Knowledge

  • Software Support

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Support Analyst in Beaverton, OR, USA is between $60,000 - $80,000 per year. Salaries vary depending on experience, skills, and other factors.

Additional Information
Sage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJuly 17th, 2023
Apply BeforeMay 22nd, 2025
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About Sage

Sage is the global market leader for technology that helps small and medium businesses perform at their best. Sage is trusted by millions of customers worldwide to deliver the best cloud technology and support with our partners to manager finances, operations, and people.

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