Client Partner (Professional Services) - Healthcare & Life Sciences
Are you passionate about helping healthcare and life sciences organizations achieve their full potential? Do you thrive in a fast-paced, dynamic work environment? Are you a natural relationship builder and strategic thinker? If so, then we have the perfect opportunity for you. Salesforce is seeking a highly motivated and experienced Client Partner to join our Professional Services team, focused on the healthcare and life sciences industry. In this role, you will be responsible for developing and maintaining long-term partnerships with our clients, driving business growth and delivering exceptional value through our innovative solutions. We are looking for someone who is driven, collaborative, and customer-focused, with a deep understanding of the healthcare and life sciences landscape. If this sounds like you, read on to learn more about this exciting opportunity.
- Build and maintain strong relationships with healthcare and life sciences organizations, serving as the primary point of contact for all client-related matters.
- Develop a deep understanding of clients' needs, pain points, and business objectives, and provide strategic guidance and solutions to help them achieve their goals.
- Collaborate with cross-functional teams, including sales, consulting, and product teams, to develop and execute account plans and strategies for driving business growth.
- Serve as a trusted advisor to clients, leveraging your knowledge and expertise to identify opportunities for upselling and cross-selling Salesforce products and services.
- Proactively identify and address potential issues or risks within client accounts, and work with internal teams to develop solutions and ensure client satisfaction.
- Stay updated on industry trends, regulations, and changes in the healthcare and life sciences landscape, and use this knowledge to inform and enhance our solutions and services.
- Act as a liaison between clients and Salesforce, communicating client feedback, needs, and priorities to internal teams and advocating for their interests.
- Develop and deliver presentations, proposals, and other materials to clients, showcasing the value and benefits of Salesforce solutions and services.
- Monitor and track key metrics, such as client satisfaction, revenue growth, and retention, and use this data to make informed decisions and drive continuous improvement.
- Represent Salesforce at industry events, conferences, and networking opportunities, and actively contribute to the company's thought leadership in the healthcare and life sciences space.
In-Depth Knowledge Of The Healthcare And Life Sciences Industry: A Client Partner In This Role Should Possess A Strong Understanding Of The Healthcare And Life Sciences Industry, Including Its Trends, Challenges, And Opportunities. This Knowledge Will Enable Them To Effectively Communicate And Align With Clients' Needs And Concerns.
Previous Experience In Professional Services: Candidates Should Have A Proven Track Record In Professional Services, Preferably In The Healthcare And Life Sciences Sector. This Experience Should Include Managing Complex Projects, Building And Maintaining Client Relationships, And Driving Successful Outcomes.
Excellent Communication And Interpersonal Skills: The Ability To Communicate Effectively And Build Strong Relationships With Clients Is Crucial For A Client Partner. They Should Be Able To Articulate Complex Ideas And Concepts In A Clear And Concise Manner And Demonstrate Empathy And Understanding Towards Client Needs.
Strategic Thinking And Problem-Solving Abilities: As A Client Partner, One Must Possess Strong Strategic Thinking And Problem-Solving Skills To Help Clients Achieve Their Business Goals. This Includes The Ability To Identify And Anticipate Potential Challenges And Provide Innovative Solutions To Address Them.
Salesforce Expertise: Salesforce Is A Leading Provider Of Customer Relationship Management (Crm) Software, And Candidates For This Role Should Have A Solid Understanding Of Its Products And Services. They Should Also Be Proficient In Utilizing Salesforce's Tools And Resources To Support Clients' Needs And Drive Successful Outcomes.
Strategic Planning
Account Management
Business Development
Relationship Management
Consultative selling
Sales forecasting
Market analysis
Team collaboration
Client communication
solution-oriented
Project
Industry Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Client Partner (Professional Services) - Healthcare & Life Sciences in Atlanta, GA, USA is between $130,000 and $150,000 per year. However, this can vary based on factors such as experience, skills, and the specific company or organization the Client Partner is working for.
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Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.
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