Customer Value Manager, Data Cloud
Welcome to Salesforce, the world's leading customer relationship management company. We are currently seeking a highly motivated and experienced individual to join our team as a Customer Value Manager for our Data Cloud division. As a Customer Value Manager, you will play a critical role in driving customer success and maximizing the value of our data solutions for our clients. We are looking for a dynamic and strategic thinker with a strong understanding of data and its impact on business decisions. If you are passionate about driving customer satisfaction and have a proven track record of delivering results, then we want you to join our team! Keep reading for more details on this exciting opportunity.
- Develop and maintain strong relationships with clients to understand their business needs and ensure their success with our data solutions
- Serve as the primary point of contact for clients, providing timely and effective communication and support
- Work closely with sales teams to identify potential upselling and cross-selling opportunities with existing clients
- Analyze data and provide insights to clients on how they can leverage our data solutions to drive business growth
- Develop and implement strategic plans to maximize the value of our data solutions for clients
- Monitor and track client usage and adoption of our data solutions, and proactively address any issues or roadblocks
- Collaborate with cross-functional teams, including product development and marketing, to continuously improve our data solutions and address client needs
- Stay up-to-date on industry trends and best practices related to data management and customer relationship management
- Prepare and deliver presentations and reports to clients, showcasing the value and impact of our data solutions
- Train and educate clients on how to effectively use our data solutions to achieve their business goals
- Maintain a high level of customer satisfaction and retention by providing exceptional customer service and support.
Extensive Experience In Data Analytics And Customer Insights: The Ideal Candidate Should Possess Strong Analytical Skills And A Deep Understanding Of Customer Behavior To Effectively Identify Opportunities For Driving Customer Value.
Proven Track Record In Customer Relationship Management: An Ideal Candidate Should Have A Strong Background In Managing Customer Relationships And Delivering Exceptional Customer Experiences.
Knowledge Of Salesforce Products And Services: Familiarity With Salesforce's Suite Of Products And Services, Particularly The Data Cloud, Is Crucial For A Customer Value Manager To Effectively Leverage Data And Insights To Drive Customer Value.
Strong Communication And Presentation Skills: As A Customer Value Manager, The Ability To Effectively Communicate Complex Data And Insights To Both Technical And Non-Technical Stakeholders Is Essential.
Strategic Mindset And Business Acumen: The Ideal Candidate Should Have A Strategic Mindset And The Ability To Think Critically About How Data And Insights Can Be Leveraged To Drive Business Growth And Customer Value. Business Acumen And An Understanding Of Market Trends Are Also Important Qualifications For This Role.
Strategic Planning
Communication Skills
Project Management
Data Analysis
Account Management
Market Research
Data Visualization
Sales forecasting
Problem-Solving
Customer relationships
Cross-Functional Collaboration
Customer
Communication
Emotional Intelligence
Leadership
Interpersonal Skills
creativity
Organizational skills
Teamwork
Adaptability
Problem-Solving
Time-Management
According to JobzMall, the average salary range for a Customer Value Manager, Data Cloud in Hillsboro, OR, USA is $100,000-$120,000 per year. However, this can vary depending on factors such as the company and individual's experience and skills. Some companies may offer higher salaries for this position, while others may offer lower salaries. It is important to research the specific company and industry to get a better understanding of the salary range for this role.
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Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.
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