CX / NPS Leader, Senior Director

Join our dynamic and innovative team at Salesforce as a CX / NPS Leader, Senior Director. As a leading global provider of customer relationship management solutions, we are looking for a highly experienced and strategic leader to guide our CX and NPS initiatives. In this role, you will have the opportunity to shape and drive our customer experience and NPS strategies, making a significant impact on the overall success of our organization. If you have a passion for customer-centricity and a proven track record of driving customer satisfaction and loyalty, we invite you to apply for this exciting opportunity.

1. Develop and implement CX and NPS strategies: The CX / NPS Leader, Senior Director will be responsible for developing and executing strategies to improve customer experience and increase Net Promoter Score (NPS). This includes identifying key areas for improvement, setting goals and targets, and creating action plans to achieve them.
2. Lead cross-functional collaboration: This role will require collaborating with various teams, including sales, marketing, product, and customer success, to ensure a cohesive and consistent customer experience across all touchpoints. The CX / NPS Leader, Senior Director will need to effectively communicate and align all teams towards a common goal of customer-centricity.
3. Define and track metrics: It will be the responsibility of the CX / NPS Leader, Senior Director to establish key performance indicators (KPIs) for measuring the success of CX and NPS initiatives. This includes setting benchmarks, tracking progress, and providing regular updates to senior leadership.
4. Analyze customer feedback: The successful candidate will be responsible for analyzing customer feedback, including surveys, reviews, and social media comments, to identify trends and areas for improvement. They will need to use data and insights to make informed decisions about how to enhance the overall customer experience.
5. Develop and implement training programs: To ensure that all employees are aligned with the company's customer-centric approach, the CX / NPS Leader, Senior Director will be responsible for developing and delivering training programs. These programs may include customer service training, NPS best practices, and other relevant topics.
6. Stay updated on industry trends: As a CX and NPS leader, this individual will need to stay informed about the latest industry trends and best practices. They will be responsible for bringing new and innovative ideas to the table to continuously improve the customer experience and NPS.
7. Manage a team: This role may involve managing a team of CX and NPS professionals. The CX / NPS Leader, Senior Director will need to provide guidance, support, and

According to JobzMall, the average salary range for a CX / NPS Leader, Senior Director in Atlanta, GA, USA is $130,000 - $180,000 per year. However, this can vary depending on the company, industry, and level of experience. Some CX/NPS leaders may earn higher salaries, especially in larger companies or in highly competitive industries. Factors such as education, certifications, and performance can also influence the salary of a CX/NPS leader.

Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.