Engagement Director (Presales & Delivery)

At Salesforce, we believe in the power of customer engagement to drive business success. That's why we are looking for an experienced Engagement Director to join our team and guide our clients through the presales and delivery process. As the Engagement Director, you will be responsible for building relationships with potential clients, understanding their needs, and collaborating with our delivery teams to ensure successful implementation of our solutions. If you are a dynamic leader with a passion for customer success, we want to hear from you!To excel in this role, you will need a strong background in sales and delivery, as well as a deep understanding of the Salesforce platform. Your exceptional communication and interpersonal skills will allow you to build strong relationships with clients and internal teams alike. You should also possess a strategic mindset, with the ability to identify opportunities for growth and drive results. If you are a self-starter who thrives in a fast-paced environment, this could be the perfect opportunity for you. Join us at Salesforce and make a real impact on the way businesses engage with their customers.

1. Develop and maintain relationships with potential clients to understand their business needs and identify opportunities for engagement.
2. Collaborate with sales teams to create and implement effective engagement strategies that align with the client's goals and objectives.
3. Serve as the primary point of contact for clients throughout the presales and delivery process, providing exceptional customer service and support.
4. Work closely with delivery teams to ensure successful execution of projects and delivery of high-quality solutions to clients.
5. Utilize your deep understanding of the Salesforce platform to provide expert guidance and recommendations to clients.
6. Actively monitor and track progress of engagements, identifying potential risks and proactively implementing solutions.
7. Continuously assess and improve engagement processes to drive efficiency and effectiveness.
8. Serve as a leader and mentor within the engagement team, providing guidance and support to team members to ensure their success.
9. Collaborate with cross-functional teams, including sales, marketing, and product teams, to drive business growth and success.
10. Stay up-to-date on industry trends, best practices, and new technologies to continuously improve engagement strategies and offerings.
11. Represent Salesforce at industry events and conferences, showcasing our solutions and building relationships with potential clients.
12. Demonstrate a commitment to customer success, ensuring that all engagements meet or exceed clients' expectations.
13. Identify opportunities for growth and expansion within existing client accounts and work with sales teams to develop strategic plans for achieving these goals.
14. Provide regular reports and updates on engagement progress and results to senior leadership and stakeholders.
15. Uphold Salesforce's values and culture, promoting a positive and collaborative work environment.

According to JobzMall, the average salary range for a Engagement Director (Presales & Delivery) in Dallas, TX, USA is $120,000 - $150,000 per year. This can vary depending on the specific industry, company size, and level of experience. Additionally, bonuses and other benefits may also be included in the overall compensation package.

Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.