Salesforce

Lead Researcher, Product Research & Insights

Salesforce
San Francisco, CA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to Salesforce, a global leader in customer relationship management software. We are seeking a highly skilled and motivated Lead Researcher to join our dynamic team. As the Lead Researcher for Product Research & Insights, you will play a crucial role in driving our product development and innovation by conducting extensive research and providing valuable insights. Our ideal candidate is a curious and analytical thinker with a passion for uncovering industry trends and customer needs. If you have a strong background in market research and a desire to make an impact in a fast-paced and collaborative environment, we want to hear from you!

  1. Conduct thorough and comprehensive research on industry trends, market data, and customer needs to drive product development and innovation.
  2. Provide valuable and actionable insights to inform product strategy and decision-making.
  3. Collaborate with cross-functional teams to identify research objectives and develop research plans.
  4. Utilize a variety of research methods, including surveys, interviews, and data analysis, to gather information and draw conclusions.
  5. Stay up-to-date on industry news and competitor analysis to identify potential opportunities and threats.
  6. Develop and maintain relationships with external research partners and vendors.
  7. Manage and analyze large datasets to identify patterns and trends.
  8. Present research findings and recommendations to key stakeholders in a clear and concise manner.
  9. Continuously monitor and evaluate the effectiveness of research methods and make recommendations for improvement.
  10. Train and mentor junior researchers and provide guidance on research best practices.
  11. Keep abreast of new research tools and techniques and make recommendations for their implementation.
  12. Maintain confidentiality and ensure ethical standards are upheld in all research activities.
  13. Act as a subject matter expert on industry trends and customer needs, providing insights and guidance to internal teams.
  14. Take ownership of projects and drive them to successful completion within given timelines.
  15. Collaborate with other departments, such as marketing and sales, to ensure research findings are effectively communicated and utilized to drive business growth.
Where is this job?
This job is located at San Francisco, CA, USA
Job Qualifications

  • Extensive Experience In Market Research: A Lead Researcher At Salesforce Should Have A Strong Background In Conducting Market Research, Including Both Quantitative And Qualitative Methods. This Includes Designing Research Studies, Analyzing Data, And Presenting Insights To Stakeholders.

  • Knowledge Of Product Research Methodologies: The Ideal Candidate Should Have A Deep Understanding Of Product Research Methodologies, Such As User Testing, Customer Surveys, And Competitive Analysis. This Will Allow Them To Identify Key Insights And Make Data-Driven Recommendations For Product Development.

  • Strong Analytical Skills: As A Lead Researcher, The Ability To Analyze And Interpret Data Is Crucial. This Includes Proficiency In Statistical Analysis, Data Visualization, And The Use Of Research Tools Such As Spss Or Tableau.

  • Excellent Communication And Presentation Skills: The Role Of A Lead Researcher At Salesforce Involves Working Closely With Cross-Functional Teams, Presenting Findings To Stakeholders, And Communicating Insights In A Clear And Concise Manner. Therefore, Strong Communication And Presentation Skills Are Essential.

  • Understanding Of The Technology Industry: Salesforce Is A Leading Technology Company, And The Ideal Candidate Should Have A Solid Understanding Of The Industry And Its Trends. This Includes Familiarity With Crm Software, Cloud Computing, And Emerging Technologies That May Impact Salesforce's Product Offerings.

Required Skills

  • Qualitative Research

  • Product Development

  • Quantitative Analysis

  • User Research

  • Market analysis

  • Data Interpretation

  • Strategic Thinking

  • Problem-Solving

  • Competitive intelligence

  • Customer Insights

  • Trend Forecasting

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Lead Researcher, Product Research & Insights in San Francisco, CA, USA is $90,000 - $140,000. This range can vary depending on factors such as experience, company size, and industry.

Additional Information
Salesforce is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedSeptember 30th, 2024
Apply BeforeMay 22nd, 2025
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About Salesforce

Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.

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