Salesforce

Production Support Engineer

Salesforce
San Francisco, CA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Welcome to the world of Salesforce production support! As a Production Support Engineer, you will play a crucial role in ensuring the smooth functioning of our products and services. We are looking for individuals who are passionate about technology and have a strong desire to solve complex problems. The ideal candidate will have a solid technical background, excellent communication skills, and a customer-centric mindset. If you thrive in a fast-paced, constantly evolving environment and are dedicated to providing top-notch support to our customers, then we want to hear from you!

  1. Provide technical support to customers using Salesforce products and services.
  2. Troubleshoot and resolve complex technical issues in a timely manner.
  3. Collaborate with cross-functional teams to resolve customer issues and ensure customer satisfaction.
  4. Continuously monitor the production environment for potential issues and proactively address them.
  5. Document and communicate issue resolution steps to customers and internal teams.
  6. Identify trends and patterns in customer issues and provide recommendations for improving product and service functionality.
  7. Develop and maintain technical knowledge of Salesforce products and services.
  8. Serve as a liaison between customers and internal teams, effectively communicating customer needs and feedback.
  9. Follow established processes and procedures for handling customer support requests.
  10. Provide excellent customer service and maintain a customer-centric mindset at all times.
  11. Stay up-to-date with industry trends and best practices to continuously enhance support processes.
  12. Participate in on-call rotation and provide after-hours support as needed.
  13. Contribute to the development and improvement of support tools and processes.
  14. Collaborate with the development team to test and deploy new product features and updates.
  15. Maintain accurate and thorough documentation of all support activities.
Where is this job?
This job is located at San Francisco, CA, USA
Job Qualifications

  • Bachelor's Degree In Computer Science Or Related Field: A Solid Foundation In Computer Science Is Essential For A Production Support Engineer At Salesforce. A Bachelor's Degree In Computer Science Or A Related Field Provides The Necessary Technical Knowledge And Skills To Troubleshoot And Resolve Complex Production Issues.

  • Experience In Application Support And Troubleshooting: The Ideal Candidate For A Production Support Engineer Role At Salesforce Should Have Experience In Application Support And Troubleshooting. This Includes A Strong Understanding Of Software Development Processes, Debugging Techniques, And The Ability To Analyze And Resolve Production Issues In A Timely Manner.

  • Familiarity With Salesforce Products And Technologies: As A Leading Provider Of Cloud-Based Software Solutions, Salesforce Requires Its Production Support Engineers To Have A Strong Understanding Of Its Products And Technologies. Experience With Salesforce Crm, Service Cloud, And Other Salesforce Products Is Highly Desirable.

  • Strong Problem-Solving And Communication Skills: A Production Support Engineer At Salesforce Must Possess Excellent Problem-Solving Skills To Quickly Identify, Troubleshoot, And Resolve Production Issues. They Should Also Have Strong Communication Skills To Effectively Collaborate With Cross-Functional Teams, Document Issues, And Communicate Resolutions To Stakeholders.

  • Ability To Work In A Fast-Paced And Dynamic Environment: Salesforce Is A Fast-Growing Company, And Its Production Support Engineers Must Be Able To Thrive In A Fast-Paced And Dynamic Environment. This Includes The Ability To Handle Multiple Tasks Simultaneously, Adapt To Changing Priorities, And Work Well Under Pressure To Meet Tight Deadlines.

Required Skills

  • Troubleshooting

  • Scripting

  • Incident Management

  • Automation

  • Root Cause Analysis

  • Cloud Technologies

  • Performance tuning

  • Agile methodologies

  • Configuration management

  • Database administration

  • System Monitoring

  • Customer

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Production Support Engineer in San Francisco, CA, USA is $85,000-$135,000 per year. This can vary depending on factors such as years of experience, specific job responsibilities, and the company's size and industry.

Additional Information
Salesforce is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 30th, 2024
Apply BeforeMay 22nd, 2025
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About Salesforce

Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.

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