Production Support Engineer
Welcome to the exciting world of Salesforce, where innovation and technology intersect to drive businesses forward. We are currently seeking a talented Production Support Engineer to join our dynamic team and help us deliver exceptional customer service and technical support for our cutting-edge products. As a Production Support Engineer, you will have the opportunity to work with a diverse group of individuals and collaborate with cross-functional teams to troubleshoot and resolve technical issues for our clients. If you are a problem-solver, a strong communicator, and have a passion for delivering top-notch support, we want to hear from you! Join us and be a part of a company that is transforming the way businesses operate.
- Provide exceptional technical support and customer service to clients utilizing Salesforce products.
- Collaborate with cross-functional teams to troubleshoot and resolve technical issues for clients.
- Utilize problem-solving skills and technical knowledge to quickly and effectively resolve client issues.
- Maintain a high level of communication with clients to ensure their needs are being met and issues are being resolved in a timely manner.
- Continuously learn and stay up-to-date on new features and updates to Salesforce products.
- Document and track all client interactions and resolutions in a timely and accurate manner.
- Proactively identify and address potential technical issues before they impact clients.
- Participate in team meetings and contribute ideas for improving processes and customer experience.
- Collaborate with development and engineering teams to provide feedback and suggestions for product improvements.
- Maintain a positive and professional attitude while working in a fast-paced and dynamic environment.
- Adhere to company policies and procedures, including security and confidentiality guidelines.
- Continuously strive to enhance and improve the overall customer experience.
Strong Technical Skills: A Production Support Engineer At Salesforce Should Have A Strong Understanding Of Programming Languages Such As Java, C++, And Python, As Well As Experience With Database Management And Troubleshooting. They Should Also Be Familiar With Salesforce-Specific Technologies Such As Apex And Lightning.
Experience In Production Support: Candidates For This Role Should Have Previous Experience In A Production Support Or Technical Support Role, Preferably In A Fast-Paced, High-Volume Environment. They Should Be Comfortable With Managing Multiple Tasks And Priorities, And Have A Strong Sense Of Urgency In Addressing And Resolving Issues.
Knowledge Of Salesforce Products: As A Production Support Engineer At Salesforce, It Is Important To Have A Deep Understanding Of Salesforce Products And Services, Including Sales Cloud, Service Cloud, And Marketing Cloud. This Knowledge Will Enable Them To Quickly Identify And Troubleshoot Issues Related To These Products.
Excellent Communication Skills: Communication Is A Crucial Aspect Of A Production Support Engineer's Job, As They Will Be Working Closely With Other Teams Such As Developers, Product Managers, And Customer Support. They Should Be Able To Clearly And Effectively Communicate Technical Information To Both Technical And Non-Technical Stakeholders.
Problem-Solving And Analytical Skills: Production Support Engineers At Salesforce Should Possess Strong Problem-Solving And Analytical Skills To Identify And Resolve Complex Technical Issues. They Should Be Able To Think Critically And Creatively To Find Solutions And Have A Strong Attention To Detail To Ensure All Issues Are Fully Resolved.
Troubleshooting
DevOps
Agile Methodology
Scripting
Incident Management
Automation
Cloud Computing
Root Cause Analysis
Performance tuning
Database administration
Monitoring
Problem-Solving
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
Organization
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Production Support Engineer in Hillsboro, OR, USA is between $65,000 to $95,000 per year. This may vary depending on factors such as experience, company size, and industry.
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Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.
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