At Salesforce, our mission is to empower organizations to connect with their customers in a whole new way. As a Renewals Manager, you will play a crucial role in ensuring the continued success and satisfaction of our valued customers. We are seeking a driven and customer-focused individual who can effectively manage the renewal process for our clients. If you are a strategic thinker with a passion for building strong relationships and a track record of meeting renewal targets, we want to hear from you. Join our team and be a part of revolutionizing the way businesses engage with their customers.
- Manage the renewal process for existing Salesforce clients, ensuring timely and successful renewals.
- Build and maintain strong relationships with clients, serving as their primary point of contact for all renewal related inquiries.
- Strategize and develop renewal plans for each client, tailored to their individual needs and goals.
- Collaborate with internal teams to identify potential growth opportunities within each client's account.
- Monitor and report on renewal metrics, including renewal rates, churn, and revenue.
- Proactively identify and address any potential roadblocks to renewal, working to resolve customer concerns and retain their business.
- Stay up-to-date on Salesforce products and services, effectively communicating their value and benefits to clients during the renewal process.
- Work closely with the sales team to ensure a smooth transition from renewal to upselling or cross-selling opportunities.
- Utilize Salesforce tools and systems to track and manage renewals and customer interactions.
- Continuously seek opportunities to improve the renewal process and increase customer satisfaction.
- Meet or exceed renewal targets and contribute to overall team success.
- Represent Salesforce in a professional and positive manner, embodying our mission of empowering organizations to connect with their customers in a whole new way.
Excellent Communication Skills: A Renewals Manager At Salesforce Should Have Strong Communication Skills, Both Written And Verbal, To Effectively Interact With Customers, Internal Teams, And Stakeholders.
Sales And Negotiation Experience: Experience In Sales And Negotiation Is A Must For This Role As The Renewals Manager Will Be Responsible For Driving Revenue Growth Through Contract Renewals And Upselling Opportunities.
In-Depth Knowledge Of Salesforce Products: A Thorough Understanding Of Salesforce Products And Services Is Essential For A Renewals Manager To Effectively Identify And Communicate Upgrade Or Cross-Sell Opportunities To Customers.
Customer Relationship Management: The Ideal Candidate Should Have Experience In Managing And Building Relationships With Customers, Ensuring Their Satisfaction And Retention.
Organizational Skills And Attention To Detail: As A Renewals Manager, One Should Be Highly Organized And Detail-Oriented To Manage Multiple Contracts And Renewals Simultaneously While Ensuring Accuracy And Compliance With Company Policies And Procedures.
Contract Management
Data Analysis
Account Management
Communication
Negotiation
customer service
Relationship Building
Sales forecasting
Pipeline management
Customer retention
Upselling
Cross-Selling
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Renewals Manager in Hillsboro, OR, USA is $81,000 - $120,000 per year. This range can vary depending on factors such as the company, industry, experience, and skills of the individual.
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Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.
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