
Renewals Manager
Develop and execute win/win negotiation strategies for medium and large account contract renewals that maximize contract value while protecting and enhancing customer trust. Partner with Account Executives to fully understand and develop a clear renewal strategy for each customer based on data driven decisions. Maximize account growth opportunities by playing an collaborative role on the account team and helping to drive incremental opportunities upon contract renewal. Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure. Provide executive management with complete visibility to renewals and solicit executive involvement as required. Engage in strategic account planning with key stakeholders at AVP, RVP level to ensure accountability across teams. Acts as a Renewals brand ambassador.
7+ years of demonstrated success in a Sales, Operations, or Account Management capacity
Knowledge of salesforce.com product and platform features, capabilities, and best use
Experience negotiating complex multi-year services contracts
Experience with enterprise CRM or customer service application, particularly salesforce.com
Objection Handling Skills
Time Management Skills
Contract negotiation skills
Customer management skills
Process Improvement
Self-Motivated
Communication Skills
Problem Solving Skills
Flexibility/Adaptability
Detail oriented and highly organized
According to JobzMall, the average salary range for a Renewals Manager in 415 Mission St, San Francisco, CA 94105, USA is between $81,000 and $117,000 per year. This range depends on the candidate's experience and the size of the company.
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Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.

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