Welcome to Salesforce, where our innovative technology and dedicated team drive success for businesses all around the world. We are seeking a highly motivated and experienced Renewals Manager to join our team and help us continue to grow and support our loyal customer base.As a Renewals Manager at Salesforce, you will be responsible for managing and renewing our existing customer contracts, ensuring their continued satisfaction and success with our products and services. This role requires a strong understanding of sales, customer relationships, and the ability to drive results in a fast-paced environment.We are looking for a self-starter with excellent communication and negotiation skills, who thrives in a collaborative and dynamic team environment. The ideal candidate will have a proven track record in sales or account management, as well as a deep understanding of CRM and cloud computing technology.If you are passionate about customer success and thrive in a constantly evolving industry, then we want to hear from you. Join us at Salesforce and be a part of our mission to revolutionize the way businesses connect with their customers.
- Manage and renew customer contracts to ensure their continued satisfaction and success with Salesforce products and services.
- Develop and maintain strong relationships with existing customers, serving as their main point of contact for all renewal-related matters.
- Utilize sales strategies and techniques to negotiate favorable contract terms and pricing for renewals.
- Collaborate with cross-functional teams, including sales, customer success, and product teams, to identify and address customer needs and concerns.
- Proactively identify upsell and cross-sell opportunities with existing customers and work with the sales team to drive revenue growth.
- Stay updated on industry trends and changes in the CRM and cloud computing landscape to effectively advise customers on the best solutions for their business needs.
- Track and report on key renewal metrics, including renewal rates, churn, and revenue, to senior management.
- Identify and address any potential risks or issues that may impact customer retention.
- Maintain accurate and up-to-date records of customer interactions and contract details in Salesforce CRM.
- Act as a brand ambassador for Salesforce, representing our company values and commitment to customer success.
- Mentor and train junior team members as needed.
- Continuously improve renewal processes and procedures to ensure efficiency and effectiveness.
- Collaborate with the marketing team to develop renewal campaigns and initiatives to drive customer engagement and retention.
- Keep abreast of competitors' offerings and market trends to effectively position Salesforce products and services.
- Uphold Salesforce's high standards of customer service and professionalism at all times.
Experience In Sales Or Account Management: A Renewals Manager At Salesforce Should Have A Proven Track Record Of Success In Sales Or Account Management. This Experience Will Demonstrate Their Ability To Build And Maintain Relationships With Customers.
Knowledge Of Salesforce Products And Services: A Strong Understanding Of Salesforce's Products And Services Is Essential For A Renewals Manager. They Should Be Able To Effectively Communicate The Value And Benefits Of These Offerings To Customers.
Excellent Communication And Negotiation Skills: Renewals Managers Must Have Exceptional Communication Skills To Effectively Engage With Customers And Handle Contract Negotiations. They Should Be Able To Articulate Complex Information In A Clear And Concise Manner.
Strong Organizational And Time Management Skills: As A Renewals Manager, One Must Be Able To Manage Multiple Customer Accounts And Renewal Deadlines Simultaneously. This Requires Strong Organizational And Time Management Skills To Ensure All Renewals Are Handled Promptly And Efficiently.
Customer-Focused Mindset: A Renewals Manager Should Have A Customer-Focused Mindset, Always Prioritizing The Needs And Satisfaction Of The Customer. This Includes Being Proactive In Identifying And Resolving Any Issues Or Concerns That May Arise During The Renewal Process.
Contract Management
Data Analysis
Account Management
Communication
Negotiation
Relationship Building
Sales forecasting
Pipeline management
Customer retention
Upselling
Cross-Selling
Renewal Strategy
Communication
Leadership
Problem Solving
Time management
Interpersonal Skills
creativity
Organization
Critical thinking
Teamwork
Adaptability
According to JobzMall, the average salary range for a Renewals Manager in Chicago, IL, USA is between $80,000-$100,000 per year. However, this can vary depending on factors such as experience, industry, and company size. Some companies may offer higher salaries for this position, while others may offer lower salaries. It is important to research the specific company and industry before applying for a Renewals Manager position in Chicago.
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Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.
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