Technical Account Manager - Marketing Cloud
Develop relationships with key customer business and IT partners to understand their top business goals and priorities. Help customers achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of Salesforce. Advocate for innovation and early adoption of platform capabilities with our 5 release yearly schedule through customized release reviews. Uncover projects that are fit for our Configuration Services, collect key requirements, and liaise between the customer and the Configuration Services team. Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer happiness, and provide proactive Communications in the event of service degradation or disruption. Provide timely accounts or issue executive-level summary status reports both internally and to the customer.
Minimum of 8 years of work experience in one or more of the following: Enterprise Architecture, Technology Consulting, Customer Success
Ability to prioritize, multi-task, and perform optimally under pressure.
Solid understanding of business processes (Sales, Service, Marketing, Support) business applications, and automation.
Salesforce product certification Marketing Cloud will be a plus
Experience defining and delivering custom Force.com enterprise applications in a technical and/or functional leadership role.
Customer Relationship Management
Enterprise architecture
Great time management
N tiered architecture
Salesforce multi-org implementation standard methodologies and strategies
Communication Skills
Multitasking Skills
Problem-solving and resourcefulness
Flexibility/Adaptability
Detail Oriented and Organized
Highly Motivated
According to JobzMall, the average salary range for a Technical Account Manager - Marketing Cloud in 2300 N Field St, Dallas, TX 75201, USA is between $62,500 and $95,000 per year. Salaries for this position vary depending on experience, industry, location, and employer.
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Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.
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