Are you a tech-savvy problem-solver with a passion for customer satisfaction? Look no further! Salesforce is seeking a highly skilled Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our clients, ensuring their success and satisfaction with our products. We are looking for individuals who are self-motivated, detail-oriented, and have a strong background in technology and customer service. If you have a knack for troubleshooting and a desire to continuously learn and grow in a fast-paced environment, we want you on our team! Keep reading for more details on this exciting opportunity.
- Provide excellent technical support to customers, including troubleshooting and resolving issues related to Salesforce products.
- Ensure customer satisfaction by actively listening to and understanding customer needs and concerns.
- Utilize strong problem-solving skills to identify and resolve technical issues in a timely manner.
- Maintain a high level of product knowledge and stay up-to-date on new features and updates.
- Collaborate with cross-functional teams to resolve complex technical issues and provide timely updates to customers.
- Document and track customer interactions and resolutions in a clear and concise manner.
- Communicate technical information to non-technical customers in a clear and understandable manner.
- Continuously strive to improve processes and procedures to enhance the customer support experience.
- Act as a customer advocate by providing feedback and suggestions for product improvements.
- Stay updated on industry trends and best practices to enhance technical support skills and knowledge.
- Maintain a positive and professional attitude while working in a fast-paced environment.
- Adhere to company policies and procedures to ensure high-quality customer service.
- Attend training sessions and workshops to enhance technical knowledge and skills.
- Collaborate with team members to share knowledge and best practices.
- Maintain confidentiality and handle sensitive customer information with care.
Strong Technical Skills: A Technical Support Engineer At Salesforce Must Possess A Deep Understanding Of Salesforce Products, Services, And Related Technologies. They Should Have Experience In Troubleshooting Technical Issues, Debugging Code, And Using Tools Like Salesforce Lightning Inspector And Workbench.
Excellent Communication Skills: Effective Communication Is Crucial For A Technical Support Engineer As They Will Be Interacting With Customers, Colleagues, And Other Stakeholders On A Regular Basis. Strong Written And Verbal Communication Skills Are Essential For Accurately Conveying Technical Information And Providing Exceptional Customer Service.
Problem-Solving Abilities: A Technical Support Engineer Must Have Excellent Problem-Solving Skills To Identify And Resolve Complex Technical Issues. They Should Be Able To Think Critically And Logically To Troubleshoot And Find Solutions To Various Technical Problems.
Customer Service Oriented: Salesforce Places A Strong Emphasis On Providing Exceptional Customer Service. A Technical Support Engineer Must Have A Customer-Centric Mindset And Be Able To Empathize With Customers To Understand Their Needs And Provide Timely And Effective Solutions.
Team Player: As Part Of A Larger Technical Support Team, A Technical Support Engineer Must Be A Team Player And Collaborate Effectively With Other Team Members. They Should Be Able To Work Well In A Fast-Paced And Dynamic Environment And Be Willing To Share Knowledge And Support Their Colleagues.
Documentation
Training
Troubleshooting
Communication
Time Management
Multitasking
Attention to detail
Problem Solving
customer service
Teamwork
Technical Knowledge
Analy
Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
collaboration
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Technical Support Engineer in Dallas, TX, USA is between $60,000 and $80,000 per year. This range can vary depending on factors such as level of experience, specific skills and certifications, and the company or industry the engineer is working in. Salaries can also be higher for senior or specialized technical support engineers.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started