Member Specialist
Are you a people person with a passion for providing exceptional customer service? Do you thrive in a fast-paced retail environment? If so, we have an exciting opportunity for you to join our team as a Member Specialist at Sam's Club! As a Member Specialist, you will be responsible for building and maintaining relationships with our valued members while providing them with a superior shopping experience. We are looking for individuals who are friendly, outgoing, and have a strong attention to detail. If this sounds like you, read on to learn more about the qualifications and responsibilities for this role.
- Greet and engage with members in a friendly and welcoming manner
- Identify and anticipate members' needs and provide helpful and efficient service
- Assist members with inquiries, product selection, and purchases
- Maintain a thorough understanding of Sam's Club products, services, and promotions
- Foster and maintain positive relationships with members by providing personalized and attentive service
- Utilize strong communication skills to effectively resolve member concerns and complaints
- Work collaboratively with team members to ensure the store is well-stocked, organized, and clean
- Accurately process transactions and handle cash and credit card payments
- Continuously seek opportunities to upsell and cross-sell products and services to members
- Stay up-to-date on industry trends and competitor offerings to effectively promote Sam's Club advantages to members
- Contribute to a positive and inclusive work environment by upholding company values and policies.
Customer Service Experience: A Member Specialist At Sam's Club Should Have Prior Experience In Providing Exceptional Customer Service To Members. This Includes Resolving Member Complaints And Addressing Their Needs In A Timely And Efficient Manner.
Knowledge Of Sam's Club Products And Services: As A Member Specialist, It Is Important To Have A Deep Understanding Of The Products And Services Offered At Sam's Club. This Includes Knowledge Of Membership Benefits, Product Features, And Pricing.
Strong Communication Skills: The Ability To Effectively Communicate With Members, Team Members, And Management Is Crucial For A Member Specialist. This Includes Being Able To Clearly Explain Membership Policies, Answer Questions, And Provide Assistance When Needed.
Attention To Detail: A Member Specialist Should Have Strong Attention To Detail In Order To Accurately Process Membership Applications, Update Member Accounts, And Ensure That All Information Is Entered Correctly In The System.
Team Player: Sam's Club Is A Fast-Paced Environment That Requires Teamwork And Collaboration. A Member Specialist Should Be Able To Work Well With Others, Take Direction From Management, And Assist Team Members When Needed.
Communication Skills
Data Entry
Inventory Management
Time Management
Product knowledge
customer service
Merchandising
Cash Handling
Sales Support
Teamwork
Problem-Solving
Organ
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Member Specialist in Midland, TX, USA is between $29,000 and $47,000 per year. This range can vary depending on the specific company, industry, and level of experience of the individual. Additionally, factors such as bonuses, benefits, and commission may also impact the overall salary for this position.
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Sam's West, Inc. (doing business as Sam's Club) is an American chain of membership-only retail warehouse clubs owned and operated by Walmart Inc., founded in 1983 and named after Walmart founder Sam Walton. Sam's Club operates 600 membership warehouse clubs in the United States in 44 states, Puerto Rico and the U.S Virgin Islands.
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