Welcome to Sam's Club, where we pride ourselves on providing exceptional customer service and quality products to our members. We are currently seeking a motivated and experienced individual to join our team as a Member Team Lead. As a leader in our organization, you will have the opportunity to make a positive impact on our team and ensure that our members receive the best shopping experience possible. We are looking for someone who is dedicated, energetic, and passionate about delivering excellent service. If you are a natural leader with a strong customer focus, we would love to have you on our team.
- Oversee the daily operations of the member services team, ensuring that all tasks are completed efficiently and effectively.
- Train, mentor, and motivate team members to provide exceptional customer service and maintain a positive attitude.
- Monitor and analyze team performance, providing feedback and coaching as needed to improve overall performance.
- Set and maintain high standards for customer service, ensuring that all members feel welcomed and valued.
- Handle escalated customer inquiries and concerns, resolving issues in a timely and professional manner.
- Collaborate with other departments to ensure smooth and seamless operations within the store.
- Create and implement strategies to increase member satisfaction and retention.
- Ensure that all team members adhere to company policies and procedures, including safety and security protocols.
- Assist with scheduling and staffing to ensure adequate coverage and efficient use of resources.
- Act as a role model for the team, demonstrating exceptional customer service and professionalism at all times.
Leadership Experience: A Member Team Lead At Sam's Club Should Have Proven Leadership Skills And Experience In Managing A Team. This Includes The Ability To Delegate Tasks, Provide Guidance And Support, And Effectively Communicate With Team Members.
Retail Experience: Previous Experience In The Retail Industry, Particularly In A Warehouse Or Club Setting, Is Essential For A Member Team Lead At Sam's Club. This Experience Will Help Them Understand The Needs And Challenges Of The Business And Effectively Lead Their Team.
Strong Customer Service Skills: A Member Team Lead Should Have Excellent Customer Service Skills In Order To Ensure A Positive Shopping Experience For Members. This Includes The Ability To Handle Difficult Situations And Resolve Member Complaints In A Professional And Timely Manner.
Organizational Skills: With The Responsibility Of Managing A Team And Overseeing The Daily Operations Of The Club, A Member Team Lead Should Have Strong Organizational Skills. This Includes The Ability To Prioritize Tasks, Manage Time Effectively, And Maintain A Clean And Organized Work Environment.
Knowledge Of Sam's Club Policies And Procedures: Familiarity With Sam's Club Policies, Procedures, And Systems Is Crucial For A Member Team Lead. They Should Have A Thorough Understanding Of Membership, Merchandising, And Inventory Processes In Order To Effectively Lead Their Team And Ensure Compliance With Company Standards.
Communication
Time Management
Team Management
Product knowledge
Organizational Skills
Leadership
Inventory Control
customer service
Team Building
Merchandising
Problem-Solving
Sales Techniques
Communication
Conflict Resolution
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Empathy
Decision-making
According to JobzMall, the average salary range for a Member Team Lead in Memphis, TN, USA is $44,000 - $72,000 per year. This may vary depending on the specific company, location, and level of experience of the individual.
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Sam's West, Inc. (doing business as Sam's Club) is an American chain of membership-only retail warehouse clubs owned and operated by Walmart Inc., founded in 1983 and named after Walmart founder Sam Walton. Sam's Club operates 600 membership warehouse clubs in the United States in 44 states, Puerto Rico and the U.S Virgin Islands.
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